All Systems Operational

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0

Active Incidents

0

Active Maintenances

2

Incidents Last 30 Days

We continuously monitor our products and services. Any issues will be posted here.

Portals




Operational

Server Backup and Recovery - LiveVault




Operational

Endpoint Backup and Recovery




Operational

Managed Backup - Veeam




Operational

Disaster Recovery - Veeam




Operational

SaaS Backup and Recovery




Operational

FileCloud




Operational

Server Backup and Recovery - Advantage (Vaultlogix)




Operational

Asigra Backup




Operational

Rapid Recovery




Operational

Ahsay Backup




Operational

Spectrum Protect




Operational

LiveVault Classic




Operational

External Services

Status.io

Wasabi

Scheduled Maintenance

Maintenance - Veeam Server Patching, Tuesday 1/7/2025 - Norway DataCenterPlanned Maintenance

Schedule

July 1, 2025 2:00AM - 10:00AM CDT
July 1, 2025 7:00AM - 3:00PM UTC

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

Oslo/Norway Data Center

Description

CyberFortress will be performing scheduled maintenance on our Norway Datacenter infrastructure to upgrade the Veeam servers to the latest 12.3.2 patches, as well as Microsoft patching. Maintenance Details: Date: Tuesday 1/7/2025 Start Time: 9:00 AM CEST End Time: 5:00 PM CEST Location: Norway During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replication jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience. CyberFortress Support

History (Last 30 days)

Maintenance - Veeam 12.3.2 Patching, Thursday 6/26/2025 - Cleveland & Grand Rapids DataCentersPlanned Maintenance

Description

CyberFortress will be performing scheduled maintenance on our Cleveland and Grand Rapids Datacenters infrastructure to upgrade the Veeam servers to the latest 12.3.2 patches. Maintenance Details: Date: Thursday, 6/26/2025 Start Time: 11:30 AM EST End Time: 1:00 PM EST Location: Grand Rapids & Cleveland During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replication jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience. CyberFortress Support


Components

Managed Backup - Veeam, Disaster Recovery - Veeam


Locations

US DC 2 Grand Rapids, US DC 3 Cleveland


Schedule

June 26, 2025 10:30AM - June 26, 2025 12:00PM CDT
June 26, 2025 3:30PM - June 26, 2025 5:00PM UTC


June 26, 2025 12:00PM CDT
June 26, 2025 5:00PM UTC
[Update] Scheduled Maintenance has completed

June 26, 2025 10:30AM CDT
June 26, 2025 3:30PM UTC
[Update] Scheduled Maintenance is starting
Incident - Some Ahsay servers in Boyers, PA datacenter are unavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Asigra Backup, Ahsay Backup


Locations

US DC - Boyers



June 25, 2025 4:53PM CDT
June 25, 2025 9:53PM UTC
[Resolved] We’re pleased to report that all services impacted by the earlier issue at our Boyers, PA datacenter have been fully restored. Our Technical Operations team has verified system stability, and normal operations have resumed. If you continue to experience any issues, please don’t hesitate to reach out to our support team. Thank you for your patience and continued trust in CyberFortress.

June 25, 2025 8:46AM CDT
June 25, 2025 1:46PM UTC
[Identified] Our team continues to work on resolving the service-related issues affecting Ahsay in our Boyers, PA datacenter. We’re pleased to report that some functionality has been restored. However, full service has not yet been recovered, and our Technical Operations team is actively working to address the remaining issues. We appreciate your continued patience and will share further updates as progress is made. – CyberFortress Support

June 24, 2025 9:59PM CDT
June 25, 2025 2:59AM UTC
[Identified] Asigra services are online and we're not impacted.

June 24, 2025 9:42PM CDT
June 25, 2025 2:42AM UTC
[Identified] Service Disruption Notice – Boyers, PA Datacenter We are currently experiencing service-related issues affecting a portion of our Ahsay and Asigra services hosted in our Boyers, PA datacenter. Users who are connected to the impacted servers will be unable to run backups or perform restores until the issue is resolved. Our Technical Operations team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as new information becomes available. Thank you for your understanding and patience. – CyberFortress Support
Maintenance Window – Veeam Backup & Replication Wednesday, 6/25/2025 - Las Vegas DatacenterPlanned Maintenance

Description

We will be performing scheduled maintenance within our Las Vegas Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday, 6/25/2025 Start Time: 12:00 PM EST End Time: 8:00PM EST Location: Las Vegas During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. The CyberFortress Support Team


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

US DC 1 Las Vegas


Schedule

June 25, 2025 11:00AM - June 25, 2025 7:00PM CDT
June 25, 2025 4:00PM - June 26, 2025 12:00AM UTC


June 25, 2025 12:11PM CDT
June 25, 2025 5:11PM UTC
[Update] Scheduled Maintenance has completed

June 25, 2025 11:00AM CDT
June 25, 2025 4:00PM UTC
[Update] Scheduled maintenance is starting
Maintenance Window – Veeam Backup & Replication Tuesday, 6/24/2025 - Las Vegas DatacenterPlanned Maintenance

Description

We will be performing scheduled maintenance within our Las Vegas Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Tuesday, 6/24/2025 Start Time: 12:00 PM EST End Time: 8:00 PM EST Location: Las Vegas During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. The CyberFortress Support Team


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

US DC 1 Las Vegas


Schedule

June 24, 2025 11:00AM - June 24, 2025 7:00PM CDT
June 24, 2025 4:00PM - June 25, 2025 12:00AM UTC


June 24, 2025 7:00PM CDT
June 25, 2025 12:00AM UTC
[Update] Scheduled Maintenance has completed

June 24, 2025 11:00AM CDT
June 24, 2025 4:00PM UTC
[Update] Scheduled Maintenance is starting
Maintenance Window – Veeam Backup & Replication, Wednesday 6/18/2025 - Cleveland DatacenterPlanned Maintenance

Description

We will be performing scheduled maintenance within our Cleveland Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday, 06/18/2025 Start Time: 8:00 AM EST End Time: 5:00 PM EST Location: Cleveland During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience. The CyberFortress Support Team


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

US DC 3 Cleveland


Schedule

June 18, 2025 7:00AM - June 18, 2025 4:00PM CDT
June 18, 2025 12:00PM - June 18, 2025 9:00PM UTC


June 18, 2025 4:00PM CDT
June 18, 2025 9:00PM UTC
[Update] Scheduled Maintenance has completed

June 18, 2025 7:00AM CDT
June 18, 2025 12:00PM UTC
[Update] Scheduled Maintenance is starting
Maintenance Window – Veeam Backup & Replication, Tuesday 6/17/2025 - Grand Rapids DatacenterPlanned Maintenance

Description

We will be performing scheduled maintenance within our Grand Rapids Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Tuesday, 6/17/2025 Start Time: 8:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience. Thank you. The CyberFortress Support Team


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

US DC 2 Grand Rapids


Schedule

June 17, 2025 7:00AM - June 17, 2025 4:00PM CDT
June 17, 2025 12:00PM - June 17, 2025 9:00PM UTC


June 17, 2025 1:58PM CDT
June 17, 2025 6:58PM UTC
[Update] Scheduled Maintenance has completed.

June 17, 2025 7:00AM CDT
June 17, 2025 12:00PM UTC
[Update] Scheduled Maintenance is starting
Connection Issues with JungleDisk service and out Support LinesService Disruption

Incident Status

Service Disruption


Components

Portals, Endpoint Backup and Recovery


Locations

Google Cloud Storage, Rackspace Cloud Files, Amazon S3, Jungle Disk Control Panel, Jungle Disk MSP Portal, Jungle Disk Web Access



June 12, 2025 6:55PM CDT
June 12, 2025 11:55PM UTC
[Resolved] We’re pleased to inform you that the service disruption caused by issues with Google Cloud Platform has been resolved and all systems are now fully operational. Our team has verified the restoration of services, but if you are still experiencing any issues or notice anything unusual, please don’t hesitate to reach out to us at support@cyberfortress.com so we can assist you directly. We appreciate your patience and understanding while we worked through this issue.

June 12, 2025 2:59PM CDT
June 12, 2025 7:59PM UTC
[Investigating] We are currently experiencing a service outage due to issues with Google Cloud, which is impacting a JungleDisk services as well as our Phone Systems. Our team is actively monitoring the situation to understand the scope of the issue and restore services as quickly as possible. At this time, we do not have an estimated time for resolution, but we will provide updates as they become available. We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Your trust is important to us, and we’re doing everything we can to resolve this as quickly as possible. If you have any immediate concerns or questions, please don’t hesitate to contact us by emailing support@cyberfortress.com. Thank you for your patience and understanding.
Incident - Some Asigra servers in datacenter in Norway are unavailableService Disruption

Incident Status

Service Disruption


Components

Portals, Asigra Backup


Locations

Asigra NOC Portal, Norway Data Center



June 10, 2025 10:39AM CDT
June 10, 2025 3:39PM UTC
[Resolved] The issue has been resolved.

April 30, 2025 10:43AM CDT
April 30, 2025 3:43PM UTC
[Identified] Our TechOps team has been able to identify the issue and is working towards a resolution. We hope to have the issue resolved in the next 24 hours.

April 26, 2025 2:21AM CDT
April 26, 2025 7:21AM UTC
[Identified] Asigra services in our Datacenter in Norway are currently experiencing service-related issues. This will affect the following services: Asigra Service Our TechOps team is aware of the issue and working towards a resolution. We will post updates as information changes. Thank you for your patience while we work through the issue. CyberFortress Support