Description

Current State: In Progress / Extended Affected Components: Norway Datacenter — M365 Backup Services, Windows DS-Client, Management Console Impact Level: Maintenance (Temporary Disruption) Updated Date & Time: Wednesday, September 30, 2026, at 3:00 PM – 8:00 PM CEST (8:00 AM – 1:00 PM CDT) New Estimated Completion: 8:00 PM CEST (1:00 PM CDT) Extension Duration: 1 Hour (5 Hours Total Duration) Maintenance Update The scheduled maintenance for the Norway Datacenter to deploy the critical Asigra M365 backup hotfix has been extended by 1 hour. To ensure all update procedures are thoroughly completed and validated, the estimated completion time is now 8:00 PM CEST (1:00 PM CDT). Work is actively underway, and our team is working to bring all services back online as quickly and safely as possible. During this extended window, all backup and restore operations, as well as Management Console connectivity for the Norway Datacenter, will remain temporarily unavailable. We Appreciate Your Support We sincerely apologize for the delay and appreciate your continued patience and understanding as we complete this critical update. We will provide another update as soon as services are fully restored. If you have any immediate concerns, please feel free to open a ticket through our support portal or reach out directly to Technical Support.

Components

Asigra Backup

Locations

Norway Data Center

Schedule

September 30, 2026 12:00PM - September 30, 2026 1:00PM CDT
September 30, 2026 5:00PM - September 30, 2026 6:00PM UTC

Description

Event Type: Scheduled Maintenance Affected Components: Norway Datacenter — M365 Backup Services, Windows DS-Client, Management Console Impact Level: Maintenance (Temporary Disruption) Date & Time: Wednesday, September 30, 2026, at 3:00 PM – 7:00 PM CEST (8:00 AM – 12:00 PM CDT) Duration: 4 Hours Maintenance Details We will be performing scheduled maintenance on the Norway Datacenter infrastructure starting at 3:00 PM CEST (8:00 AM CDT) to deploy a critical hotfix for Asigra Microsoft 365 backups. This proactive update ensures ongoing compatibility with upcoming Microsoft Exchange Online API changes. During this 4-hour window (3:00 PM – 7:00 PM CEST / 8:00 AM – 12:00 PM CDT), all backup and restore operations, as well as Management Console connectivity for affected systems, will be completely unavailable. We Appreciate Your Support We truly appreciate your time, patience, and cooperation as we perform this essential update to keep your backup environment secure, compliant, and running smoothly. If you have any questions or need assistance validating your settings, our Technical Support team is here to help every step of the way. Please feel free to open a ticket through our support portal or reach out directly via email. Thank you for your continued partnership!

Components

Asigra Backup

Locations

Norway Data Center

Schedule

September 30, 2026 8:00AM - September 30, 2026 9:00AM CDT
September 30, 2026 1:00PM - September 30, 2026 2:00PM UTC

Description

Event Type: Scheduled Maintenance Affected Components: Amsterdam Datacenter — M365 Backup Services, Windows DS-Client, Management Console Impact Level: Maintenance (Temporary Disruption) Date & Time: Tuesday, September 29, 2026, at 3:00 PM – 7:00 PM CEST (8:00 AM – 12:00 PM CDT) Duration: 4 Hours Maintenance Details We will be performing scheduled maintenance on the Amsterdam Datacenter infrastructure starting at 3:00 PM CEST (8:00 AM CDT) to deploy a critical hotfix for Asigra Microsoft 365 backups. This proactive update ensures ongoing compatibility with upcoming Microsoft Exchange Online API changes. During this 4-hour window (3:00 PM – 7:00 PM CEST / 8:00 AM – 12:00 PM CDT), all backup and restore operations, as well as Management Console connectivity for affected systems, will be completely unavailable. We Appreciate Your Support We truly appreciate your time, patience, and cooperation as we perform this essential update to keep your backup environment secure, compliant, and running smoothly. If you have any questions or need assistance validating your settings, our Technical Support team is here to help every step of the way. Please feel free to open a ticket through our support portal or reach out directly via email. Thank you for your continued partnership!

Components

Asigra Backup

Locations

NL DC 1 AMS Haarlam

Schedule

September 29, 2026 8:00AM - September 29, 2026 9:00AM CDT
September 29, 2026 1:00PM - September 29, 2026 2:00PM UTC

Description

Event Type: Scheduled Maintenance Current State: Scheduled Affected Components: MyClient Portal (Global) Impact Level: Maintenance (Portal Offline During Window) The myclient portal will undergo a planned global DNS change today starting at 5:00 PM CDT. While we have scheduled a 1-hour window (concluding by 6:00 PM CDT), services may be fully restored sooner. During this time, global access to the portal will be temporarily unavailable. Please note that this maintenance will not affect any backup or restore activities, which will continue to run as expected. We recommend saving any active account or customer changes prior to 5:00 PM CDT to avoid losing unsaved updates. Thank you for your patience and cooperation!

Components

Portals

Locations

KeepItSafe New Zealand Portal, KeepItSafe Norway Portal, KeepItSafe North America Portal, KeepItSafe Netherlands Portal, KeepItSafe Ireland Portal

Schedule

September 25, 2026 5:00PM - September 25, 2026 6:00PM CDT
September 25, 2026 10:00PM - September 25, 2026 11:00PM UTC

Description

* **Event Type:** Scheduled Maintenance * **Affected Components:** Ireland Datacenter — M365 Backup Services, Windows DS-Client, Management Console * **Impact Level:** Maintenance (Temporary Disruption) * **Date & Time:** Thursday, September 24, 2026, at 2:00 PM – 6:00 PM IST (8:00 AM – 12:00 PM CDT) * **Duration:** 4 Hours **Maintenance Details** We will be performing scheduled maintenance on the **Ireland Datacenter** infrastructure starting at 2:00 PM IST (8:00 AM CDT) to deploy a critical hotfix for Asigra Microsoft 365 backups. This proactive update ensures ongoing compatibility with upcoming Microsoft Exchange Online API changes. During this 4-hour window (2:00 PM – 6:00 PM IST), **all backup and restore operations**, as well as Management Console connectivity for affected systems, will be completely unavailable. **We Appreciate Your Support** We truly appreciate your time, patience, and cooperation as we perform this essential update to keep your backup environment secure, compliant, and running smoothly. If you have any questions or need assistance validating your settings, our Technical Support team is here to help every step of the way. Please feel free to open a ticket through our support portal or reach out directly via email. Thank you for your continued partnership!

Components

Asigra Backup

Locations

Ireland Datacenter

Schedule

September 24, 2026 8:00AM - September 24, 2026 12:00PM CDT
September 24, 2026 1:00PM - September 24, 2026 5:00PM UTC

Description

* **Event Type:** Scheduled Maintenance * **Current State:** Scheduled * **Affected Components:** London Datacenter — M365 Backup Services, Windows DS-Client, Management Console * **Impact Level:** Maintenance (Temporary Disruption) * **Date & Time:** Wednesday, September 23, 2026, at 2:00 PM – 6:00 PM BST (8:00 AM – 12:00 PM CDT) * **Duration:** 4 Hours **Maintenance Details** We will be performing scheduled maintenance on the **London Datacenter** infrastructure starting at 2:00 PM BST (8:00 AM CDT) to deploy a critical hotfix for Asigra Microsoft 365 backups. This update ensures ongoing compatibility with upcoming Microsoft Exchange Online API changes. During this 4-hour window (2:00 PM – 6:00 PM BST), **all backup and restore operations**, as well as Management Console connectivity for affected systems, will be completely unavailable. If you have questions or need assistance, please open a ticket with Technical Support.

Components

Asigra Backup

Locations

London Datacenter

Schedule

September 23, 2026 8:00AM - September 23, 2026 12:00PM CDT
September 23, 2026 1:00PM - September 23, 2026 5:00PM UTC

Description

The LiveVault Admin Portal will undergo a 2-Hour scheduled maintenance to deploy key performance improvements and bug fixes. Maintenance Window: Start: Tuesday, September 22, 10:00 AM ET End: Tuesday, September 22, 12:00 PM ET Customer Impact: The LiveVault Admin Portal will be unavailable during this 2-hour window. Backup Agent Impact: NONE. *** All automated backups will continue running normally without interruption. No action is required on your part. What’s Changing: Restore Reliability & Speed: Clearer error messages if folder scans time out during restores (replacing disappearing folder trees), along with faster sorting and loading for large backup sets. Backup Visibility: Enhanced reporting on skipped files/folders (including file counts and total size) and precise error location tracking. Platform Support: Official agent support for Windows Server 2025 and Windows 10/11, featuring automatic installer detection. Under the Hood: Internal build updates to improve long-term system stability. We apologize for the short notice and appreciate your patience as we work to bring you these fixes as quickly as possible. Updates will be posted here until maintenance is complete.

Components

Portals

Locations

LiveVault Service Portal

Schedule

September 22, 2026 9:00AM - September 22, 2026 11:00AM CDT
September 22, 2026 2:00PM - September 22, 2026 4:00PM UTC

Description

Event Type: Scheduled Maintenance Affected Components: Windows DS-Client, Management Console Impact Level: Maintenance (Temporary Disruption) Date & Time: Tuesday, September 22, 2026, at 8:00 AM – 12:00 PM CDT Duration: 4 Hours Maintenance Details We will be performing scheduled maintenance on the Mississauga, Canada infrastructure starting at 8:00 AM CDT to deploy a critical hotfix for Asigra Microsoft 365 backups. This update ensures ongoing compatibility with upcoming Microsoft Exchange Online API changes. During this 4-hour window (8:00 AM – 12:00 PM CDT), all backup and restore operations, as well as Management Console connectivity for affected systems, will be completely unavailable.

Components

Asigra Backup

Locations

CAN DC - Mississauga

Schedule

September 22, 2026 8:00AM - September 22, 2026 12:00PM CDT
September 22, 2026 1:00PM - September 22, 2026 5:00PM UTC

Description

Event Type: Scheduled Maintenance Affected Components: Boyers — Asigra Backup Services Impact Level: Maintenance (Temporary Disruption) Date & Time: Thursday, September 17, 2026, at 8:00 AM – 12:00 PM CDT Duration: 4 Hours Maintenance Details We will be performing scheduled maintenance on the Boyers infrastructure starting at 8:00 AM CDT to deploy a critical hotfix for Asigra Microsoft 365 backups. This update ensures ongoing compatibility with upcoming Microsoft Exchange Online API changes. During this 4-hour window (8:00 AM – 12:00 PM CDT), all backup and restore operations, as well as Management Console connectivity for affected systems, will be completely unavailable.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

September 17, 2026 8:00AM - September 17, 2026 12:00PM CDT
September 17, 2026 1:00PM - September 17, 2026 5:00PM UTC

Description

We will be performing scheduled maintenance within our Netherlands Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Tuesday 15/9/2026 Start Time: 3:00 PM CEST End Time: 11:00 PM CEST Location: Netherlands During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery

Locations

NL DC 1 AMS Haarlam, AMS - vCD

Schedule

September 15, 2026 8:00AM - September 15, 2026 4:00PM CDT
September 15, 2026 1:00PM - September 15, 2026 9:00PM UTC

Description

This is a notification regarding an ISP network maintenance at our Netherlands facility. Our upstream provider will be conducting a maintenance window to resolve issues, improve network reliability and performance. ** Affected Systems: LiveVault Ahsay (Keepitsafe) Asigra Maintenance Details: Date: Thursday 10/9/2026 Start Time: 11:00PM CEST End Time: 2:00AM CEST Location: Netherlands Datacenter Expected Impact: Intermittent to total loss of connectivity lasting approximately 3 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk.

Components

Server Backup and Recovery - LiveVault, Asigra Backup, Ahsay Backup

Locations

NL DC 1 AMS Haarlam

Schedule

September 10, 2026 4:00PM - September 10, 2026 7:00PM CDT
September 10, 2026 9:00PM - September 11, 2026 12:00AM UTC

Description

We will be performing scheduled maintenance within our Grand Rapids to deploy the latest Windows patches and updates. Maintenance Details: Date: Thursday 9/10/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

September 10, 2026 8:00AM - September 10, 2026 4:00PM CDT
September 10, 2026 1:00PM - September 10, 2026 9:00PM UTC

Description

We will be performing scheduled maintenance within our Las Vegas to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday 9/9/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Las Vegas During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery

Locations

US DC 1 Las Vegas

Schedule

September 9, 2026 8:00AM - September 9, 2026 4:00PM CDT
September 9, 2026 1:00PM - September 9, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Tuesday 9/8/2026 Start Time: 10:00 AM ET End Time: 6:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

US Veeam CyberFortress Portal

Schedule

September 8, 2026 9:00AM - September 8, 2026 5:00PM CDT
September 8, 2026 2:00PM - September 8, 2026 10:00PM UTC

Description

We will be performing scheduled operations maintenance within our Grand Rapids Datacenter to optimize system performance and ensure long-term platform stability. Affected Services: - Veeam Backup - Veeam Replication - Veeam Office 365 Backups Maintenance Details: Date: Thursday - 9/3/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, backup and restore operations as well as connectivity to CyberFortress Cloud Resources will be interrupted.. Veeam Backups, Replications and Veeam Office 365 backups will be unable to run during this window. No action is required on your part. Any backup jobs in progress when maintenance begins will be interrupted, but will automatically resume once the operations are complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

September 3, 2026 8:00AM - September 3, 2026 4:00PM CDT
September 3, 2026 1:00PM - September 3, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Tuesday 1/9/2026 Start Time: 4:00 PM CEST End Time: 12:00 AM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU Veeam CyberFortress Portal

Schedule

September 1, 2026 10:00AM - September 1, 2026 6:00PM CDT
September 1, 2026 3:00PM - September 1, 2026 11:00PM UTC