All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

2

Incidents Last 30 Days

We continuously monitor our products and services. Any issues will be posted here.

Portals




Operational

Server Backup and Recovery - LiveVault




Operational

Endpoint Backup and Recovery




Operational

Managed Backup - Veeam




Operational

Disaster Recovery - Veeam




Operational

SaaS Backup and Recovery




Operational

FileCloud




Operational

Server Backup and Recovery - Advantage (Vaultlogix)




Operational

Asigra Backup




Operational

Rapid Recovery




Operational

Ahsay Backup




Operational

LiveVault Classic




Operational

External Services

History (Last 30 days)

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Wednesday 7/1/2026 Start Time: 2:00 PM ET End Time: 4:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.


Components

Portals


Locations

OffsiteDataSync


Schedule

July 1, 2026 1:03PM - July 1, 2026 3:03PM CDT
July 1, 2026 6:03PM - July 1, 2026 8:03PM UTC



July 1, 2026 2:29PM CDT
July 1, 2026 7:29PM UTC
UPDATE

Scheduled maintenance has completed

July 1, 2026 1:07PM CDT
July 1, 2026 6:07PM UTC
UPDATE

Scheduled maintenance is starting

Description

We are thrilled to announce that CyberFortress is leveling up! To ensure you have access to the absolute latest in data protection technology, we will be upgrading our Grand Rapids Datacenter infrastructure to Veeam Backup & Replication v13. Maintenance Schedule Date: Tuesday 6/30/2026 Start Time: 9:00am ET End Time: 3:00pm ET Location: Grand Rapids Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. We are committed to making this transition as smooth as possible. This proactive upgrade is part of our ongoing mission to provide you with the most secure and high-performing backup experience on the planet.


Components

Managed Backup - Veeam, Disaster Recovery - Veeam


Locations

US DC 2 Grand Rapids


Schedule

June 30, 2026 8:00AM - June 30, 2026 2:00PM CDT
June 30, 2026 1:00PM - June 30, 2026 7:00PM UTC



June 30, 2026 4:41PM CDT
June 30, 2026 9:41PM UTC
UPDATE

Scheduled Maintenance has been completed.

June 30, 2026 9:51AM CDT
June 30, 2026 2:51PM UTC
UPDATE

Scheduled Maintenance is starting

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Thursday 30/6/2026 Start Time: 8:00 PM CEST End Time: 10:00 PM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.


Components

Portals


Locations

EU CyberFortress Veeam


Schedule

June 30, 2026 1:00PM - June 30, 2026 3:00PM CDT
June 30, 2026 6:00PM - June 30, 2026 8:00PM UTC



June 30, 2026 3:00PM CDT
June 30, 2026 8:00PM UTC
UPDATE

Scheduled maintenance has completed

June 30, 2026 1:00PM CDT
June 30, 2026 6:00PM UTC
UPDATE

Scheduled maintenance is starting

Description

This is a notification regarding an ISP network maintenance at our Netherlands facility. Our upstream provider will be conducting a maintenance window to resolve issues, improve network reliability and performance. Affected Systems: ** LiveVault ** Ahsay (Keepitsafe). Maintenance Details: Date: Thursday 25/6/2026 Start Time: 10:00PM CEST End Time: 6:00AM CEST Location: Netherlands Datacenter Expected Impact: Intermittent to total loss of connectivity lasting approximately 8 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk.


Components

Server Backup and Recovery - LiveVault, Ahsay Backup


Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam


Schedule

June 25, 2026 3:00PM - June 25, 2026 11:00PM CDT
June 25, 2026 8:00PM - June 26, 2026 4:00AM UTC



June 25, 2026 11:00PM CDT
June 26, 2026 4:00AM UTC
UPDATE

Maintenance has Completed

June 25, 2026 3:28PM CDT
June 25, 2026 8:28PM UTC
UPDATE

Maintenance is starting

Description

Hello, We are writing to inform you about a KeepItSafe Backup maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details: Start Time: 6/25/26 12:00 PM CST Expected End Time: 6/25/26 12:30 PM CST Our engineers will be performing maintenance on our Auckland, New Zealand Datacenter. This maintenance window is expected to last approximately 30 minutes. During the maintenance window, KeepItSafe Backups jobs will be unable to run, restores will also be unavailable, and any backup running will be interrupted. We thank you for your understanding as we work to improve our infrastructure.


Components

Ahsay Backup


Locations

Auckland, New Zealand


Schedule

June 25, 2026 12:00PM - June 25, 2026 12:30PM CDT
June 25, 2026 5:00PM - June 25, 2026 5:30PM UTC



June 25, 2026 12:14PM CDT
June 25, 2026 5:14PM UTC
UPDATE

Maintenance has been completed.

June 25, 2026 12:00PM CDT
June 25, 2026 5:00PM UTC
UPDATE

Scheduled maintenance is starting.

Incident Status

Partial Service Disruption


Components

SaaS Backup and Recovery


Locations

NL DC 1 AMS Haarlam




June 19, 2026 1:26PM CDT
June 19, 2026 6:26PM UTC
RESOLVED

This service disruption has been fully resolved, and all access has been restored. Cloud Repositories are now fully operational, with no remaining issues. If you still have issues, please contact our support team at support@cyberfortress.com Thank you The CyberFortress Support Team.

June 18, 2026 9:24PM CDT
June 19, 2026 2:24AM UTC
IDENTIFIED

We have identified an issue at our Netherlands datacenter that is currently impacting some O365 backups. Not all customers are affected. Affected Services: Veeam O365 Cloud Backups Veeam O365 Cloud Restores What This Means for You Service Interruption: Both backup and restore operations will be temporarily unavailable during this maintenance window. Active Jobs: Any backup jobs currently running at the start will be interrupted. Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. Our TechOps team is actively working to resolve the current disruption and resolve the issue. While we do not have an ETA just yet, we will provide updates as new information becomes available. Please note that this is a non-security-impacting event.

Description

Our maintenance window is being extended due to unforeseen technical challenges encountered during the data server migration at our Haarlem Data Center. Our engineering teams are actively working to resolve these issues and fully restore all services as quickly as possible. Current Service Status Restored Services: - Keepitsafe Partner Portal Services Still Affected: - Veeam Replication (Hyper-V only) - Rapid Recovery What This Means for You Service Interruption: Both replication and restore operations for the affected platforms remain temporarily unavailable while we complete the migration. Active Jobs: Any backup or replication jobs attempted during this extended window will be interrupted or delayed. Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. We sincerely apologize for the delay and appreciate your continued patience as we work to upgrade our infrastructure. If you have any urgent questions, please do not hesitate to contact our support team. The CyberFortress Support Team


Components

Disaster Recovery - Veeam, Rapid Recovery


Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam


Schedule

June 18, 2026 8:19PM - June 18, 2026 8:19PM CDT
June 19, 2026 1:19AM - June 19, 2026 1:19AM UTC



June 19, 2026 12:10AM CDT
June 19, 2026 5:10AM UTC
UPDATE

Our maintenance window is closed, the data server migration at our Haarlem Data Center has been completed. Current Service Status Restored Services: - Keepitsafe Partner Portal - Veeam Replication (Hyper-V only) - Rapid Recovery If you are experience any issues with your service, please open a support ticket at support@cyberfortress.com Thanks you The CyberFortress Support Team

June 18, 2026 8:28PM CDT
June 19, 2026 1:28AM UTC
UPDATE

Previously scheduled maintenance is continuing.

Incident Status

Partial Service Disruption


Components

SaaS Backup and Recovery


Locations

NL DC 1 AMS Haarlam




June 18, 2026 8:18PM CDT
June 19, 2026 1:18AM UTC
RESOLVED

This non-security-related event has been fully resolved, and all access has been restored. Backups and restores are now fully operational, with no remaining issues. If you still have issues, please contact our support team at support@cyberfortress.com Thank you The CyberFortress Support Team.

June 17, 2026 10:32PM CDT
June 18, 2026 3:32AM UTC
IDENTIFIED

Investigating - We are currently investigating an issue affecting a small subset of Veeam O365 customers hosted in our Netherlands datacenter. Impacted Services: - Veeam O365 Backups - Veeam O365 Restores Estimated Time to Resolution (ETR): Approximately 8 hours. Our TechOps team is actively working to implement a fix. Please note that this issue is isolated to a specific segment of users in the Netherlands datacenter and does not impact all customers. We appreciate your patience and will provide updates here as they become available.

Description

To ensure the continued reliability and performance of our Netherlands storage infrastructure, we will be performing a scheduled data server migration within our Haarlem data center. Services Affected: * Veeam Replication (Hyper-V only) * Rapid Recovery * Keepitsafe Partner Portal Schedule & Impact While we move our data vaults to a high-performance environment, please be aware of the following service window: Date: Thursday June 18th Time: 4:00 AM CEST – 11:00 PM CEST Service Impact: Replications and Data Restores will be unavailable. What This Means for You - Service Interruption: Both replication and restore operations will be temporarily unavailable during this 2-hour window. - Active Jobs: Any replication jobs currently running at the start will be interrupted. - Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. We appreciate your patience as we upgrade our infrastructure to better serve your data needs. If you have any questions regarding this move, please contact our support team. The Cyberfortress Support Team


Components

Portals, Disaster Recovery - Veeam, Rapid Recovery


Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, Keepitsafe Partner Portal


Schedule

June 17, 2026 9:00PM - June 18, 2026 4:00PM CDT
June 18, 2026 2:00AM - June 18, 2026 9:00PM UTC



June 18, 2026 4:00PM CDT
June 18, 2026 9:00PM UTC
UPDATE

Scheduled Maintenance has completed

June 17, 2026 9:00PM CDT
June 18, 2026 2:00AM UTC
UPDATE

Scheduled Maintenance is starting

Description

We will be upgrading our Cleveland Datacenter infrastructure to Veeam Backup & Replication v13. Maintenance Schedule Date: Wednesday 6/17/2026 Start Time: 9am ET End Time: 3pm ET Location: Cleveland Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. We are committed to making this transition as smooth as possible. This proactive upgrade is part of our ongoing mission to provide you with the most secure and high-performing backup experience on the planet. Thank you for being a valued CyberFortress partner!


Components

Managed Backup - Veeam, Disaster Recovery - Veeam


Locations

US DC 3 Cleveland


Schedule

June 17, 2026 8:00AM - June 17, 2026 2:00PM CDT
June 17, 2026 1:00PM - June 17, 2026 7:00PM UTC



June 17, 2026 1:52PM CDT
June 17, 2026 6:52PM UTC
UPDATE

Scheduled Maintenance has completed

June 17, 2026 8:35AM CDT
June 17, 2026 1:35PM UTC
UPDATE

Scheduled Maintenance is starting

Description

Notice regarding an upcoming scheduled ISP network maintenance at our Las Vegas facility. Our upstream provider will be conducting a router firmware upgrade to improve network reliability and performance. Affected Systems: System connectivity for: ** Veeam Customer portal ** All Veeam Backup, Replication Services ** Veeam O365 Backup services Maintenance Details: Date: Tuesday 6/16/2026 Start Time: 12AM PT End Time: 5AM PT Location: Las Vegas Datacenter Expected Impact: Intermittent to total loss of connectivity lasting approximately 5 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk at: support@cyberfortress.com


Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

US DC 1 Las Vegas, OffsiteDataSync


Schedule

June 16, 2026 12:00AM - June 16, 2026 5:00AM CDT
June 16, 2026 5:00AM - June 16, 2026 10:00AM UTC



June 16, 2026 5:00AM CDT
June 16, 2026 10:00AM UTC
UPDATE

Scheduled ISP maintenance has been completed

June 16, 2026 12:00AM CDT
June 16, 2026 5:00AM UTC
UPDATE

Scheduled ISP maintenance is starting

Description

As part of our commitment to maintaining a secure and optimal management environment, we will be performing a scheduled system upgrade on our Asigra DS-NOC Portal. Please review the details of the upcoming maintenance window below: Maintenance Window Date: Thursday, June 11, 2026 Start Time: 10:00 AM CDT - 11:00AM CDT Estimated Duration: 1 hour Expected Impact Portal Accessibility: The DS-NOC portal web interface will be temporarily offline during this 1-hour window. Reporting & Management: You will be unable to log into the portal to view backup reports or manage customer accounts (such as adding or removing DS-Clients) while the upgrade is in progress. Important Note: Your actual backup and restore operations are completely unaffected by this maintenance. All automated backups will continue to run exactly as scheduled. Alternative Support During the Window If you require immediate assistance, urgent reporting data, or account adjustments while the portal is offline, our team has full backend access. Please contact our support team directly at [Insert Support Email/Phone Number], and we will gladly pull the information or apply the changes for you. Thank you for your patience and cooperation as we work to upgrade our management systems.


Components

Portals


Locations

Asigra US NOC


Schedule

June 11, 2026 9:00AM - June 11, 2026 10:00AM CDT
June 11, 2026 2:00PM - June 11, 2026 3:00PM UTC



June 11, 2026 10:00AM CDT
June 11, 2026 3:00PM UTC
UPDATE

Scheduled maintenance is complete.

June 11, 2026 9:00AM CDT
June 11, 2026 2:00PM UTC
UPDATE

Scheduled maintenance is starting.

Description

We will be performing a scheduled hotfix maintenance upgrade on our US server environment today, June 10, 2026, from 9:00 AM CDT to 11:00 AM CDT. This routine update is being deployed to transition our infrastructure to software build 14.2.0.10, ensuring optimal system stability and performance. Impact Analysis: During this 2-hour maintenance window, all backup services within the US cluster will experience a service interruption. Backups will be temporarily unavailable while the infrastructure nodes are being updated. User Action Required: None. This is a backend infrastructure update. No manual intervention or configuration changes are required on your part. Thank you for your patience as we complete this system optimization. For real-time updates throughout the window, please continue to monitor this status page.


Components

Asigra Backup


Locations

US DC - Boyers


Schedule

June 10, 2026 9:00AM - June 10, 2026 11:00AM CDT
June 10, 2026 2:00PM - June 10, 2026 4:00PM UTC



June 10, 2026 11:00AM CDT
June 10, 2026 4:00PM UTC
UPDATE

Scheduled maintenance is complete.

June 10, 2026 9:00AM CDT
June 10, 2026 2:00PM UTC
UPDATE

Scheduled maintenance is starting.

Description

As part of our commitment to continuous improvement and ensuring the peak performance of your backup environment, we will be conducting a scheduled infrastructure optimization on our Norway DS-System. Please review the details of the upcoming maintenance window below: Maintenance Window Date: Wednesday, June 10, 2026 Start Time: 3:00 PM CEST (15:00 Norway Local Time) / 9:00 AM EDT Estimated Duration: 1 hour Expected Impact Service Availability: There will be a brief service interruption during this 1-hour window. The Norway DS-System environment will be temporarily offline. Backup & Restore Operations: Customers will be unable to perform backup or restore activities while the optimization is underway. Note: Any backup jobs scheduled during this hour will automatically resume or retry according to their normal cycles once the system is fully online. No manual intervention or configuration changes are required on your side. Purpose of Change This targeted maintenance introduces crucial performance enhancements to the environment. These updates are designed to resolve recent latency issues and significantly improve processing speeds and overall system responsiveness for all users. Thank you for your patience as we work to deliver a faster, more robust backup experience.


Components

Asigra Backup


Locations

Norway Data Center


Schedule

June 10, 2026 8:00AM - June 10, 2026 9:00AM CDT
June 10, 2026 1:00PM - June 10, 2026 2:00PM UTC



June 10, 2026 9:00AM CDT
June 10, 2026 2:00PM UTC
UPDATE

Scheduled maintenance is complete.

June 10, 2026 8:00AM CDT
June 10, 2026 1:00PM UTC
UPDATE

Scheduled maintenance is starting.