Description

We will be performing scheduled maintenance within our Cleveland to deploy the latest Windows patches and updates. Maintenance Details: Date: Thursday, 7/30/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Cleveland During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 3 Cleveland

Schedule

July 30, 2026 8:00AM - July 30, 2026 4:00PM CDT
July 30, 2026 1:00PM - July 30, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Wednesday 7/29/2026 Start Time: 2:00 PM ET End Time: 4:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

July 29, 2026 1:00PM - July 29, 2026 3:00PM CDT
July 29, 2026 6:00PM - July 29, 2026 8:00PM UTC

Description

We will be performing scheduled maintenance within our Grand Rapids to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday, 7/29/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids, GRR VCD

Schedule

July 29, 2026 8:00AM - July 29, 2026 4:00PM CDT
July 29, 2026 1:00PM - July 29, 2026 9:00PM UTC

Description

We will be performing scheduled maintenance within our Las Vegas to deploy the latest Windows patches and updates. Maintenance Details: Date: Tuesday, 7/28/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Las Vegas During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 1 Las Vegas, LAS VCD

Schedule

July 28, 2026 9:00AM - July 28, 2026 4:00PM CDT
July 28, 2026 2:00PM - July 28, 2026 9:00PM UTC

Description

Maintenance Overview: Boyers Datacenter Server Relocation Schedule & Impact While we move our data vaults to a high-performance environment, please be aware of the following service window: Date: Tuesday, July 21, 2026 Time: 5:00 AM ET – 5:00 PM ET (12-hour window) Products Affected LiveVault Web Portal LiveVault Classic Web Portal LiveVault MobilePlus Web Portal LiveVault backups and restores in Boyers LiveVault Classic Backups LiveVault MobilePlus Backups Ahsay Backups Asigra Backups Maintenance Overview: Boyers relocation, moving our data vaults to a high-performance environment Expected Impact Backup and Restore operations will be unavailable during this 12-hour window

Components

Portals, Server Backup and Recovery - LiveVault, Asigra Backup, Ahsay Backup, LiveVault Classic

Locations

LiveVault Classic Portal, LiveVault Service Portal, US DC - Boyers

Schedule

July 21, 2026 6:00AM - July 21, 2026 7:00PM CDT
July 21, 2026 11:00AM - July 22, 2026 12:00AM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Thursday 21/7/2026 Start Time: 8:00 PM CEST End Time: 10:00 PM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

July 21, 2026 1:00PM - July 21, 2026 3:00PM CDT
July 21, 2026 6:00PM - July 21, 2026 8:00PM UTC

Description

This is a notification regarding an ISP network maintenance at our Netherlands facility. Our upstream provider will be conducting a maintenance window to resolve issues, improve network reliability and performance. ** Affected Systems: LiveVault Ahsay (Keepitsafe). Maintenance Details: Date: Thursday 16/7/2026 Start Time: 10:00PM CEST End Time: 6:00AM CEST Location: Netherlands Datacenter Expected Impact: Intermittent to total loss of connectivity lasting approximately 8 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk.

Components

Server Backup and Recovery - LiveVault, Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

July 16, 2026 3:00PM - July 16, 2026 11:00PM CDT
July 16, 2026 8:00PM - July 17, 2026 4:00AM UTC

Description

We will be applying an essential software patch to our Veeam M365 v8 backup server in the Grand Rapid DC. This targeted update is designed to improve overall backup reliability. Maintenance Window Start: Thursday July 16, 2026 – 1:00 PM ET End: Thursday July 16, 2026 – 3:00 PM ET What this means for you: ** Service Interruption: Both backup and restore operations will be temporarily unavailable during this 2-hour window. ** Active Jobs: Any backup jobs currently running at noon will be interrupted. No action is required on your part—these jobs will automatically restart once the patching process is complete. We appreciate your patience and cooperation as we maintain our systems to ensure your data remains securely protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

July 16, 2026 12:00PM - July 16, 2026 2:00PM CDT
July 16, 2026 5:00PM - July 16, 2026 7:00PM UTC

Description

We will be performing scheduled network maintenance: Wednesday 7/15/2026 from 1:00 PM to 5:00 PM ET. During this 4-hour window, the following services will experience disruptions: Keepitsafe Ahsay Portal: Entirely unavailable. This just affects the portal, backups will continue to be processed as normal. Livevault: A subset of customers will experience temporary unavailability on primary vaults. Rapid Recovery: US-based servers will be unavailable. Our team will be monitoring the systems closely throughout the maintenance window to restore full service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Components

Portals, Server Backup and Recovery - LiveVault, Rapid Recovery, LiveVault Classic

Locations

US DC - Kansas City, KeepItSafe New Zealand Portal, KeepItSafe Norway Portal, KeepItSafe North America Portal, KeepItSafe Netherlands Portal, KeepItSafe Ireland Portal

Schedule

July 15, 2026 12:00PM - July 15, 2026 4:00PM CDT
July 15, 2026 5:00PM - July 15, 2026 9:00PM UTC

Description

Component(s) Affected: Asigra Backup and Restore Services Scheduled Window: July 14, 2026, 9:00 AM CDT – 10:00 AM CDT Maintenance Overview We are performing a targeted hardware specification upgrade to our core Asigra infrastructure. This necessary adjustment is designed to directly improve our systems, providing you with faster backup windows, enhanced security, and rock-solid stability. Expected Impact During this brief, one-hour maintenance window, backup and restore services on the affected servers will be temporarily unavailable while we actively boost their hardware capabilities. Our Technical Operations team is fully prepared to execute this transition as quickly and seamlessly as possible. We appreciate your patience as we work to supercharge your data protection services. We will post updates to this status page as the maintenance progresses and upon completion.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

July 14, 2026 9:00AM - July 14, 2026 10:00AM CDT
July 14, 2026 2:00PM - July 14, 2026 3:00PM UTC

Description

Dear Valued Customer, We are performing an urgent but highly beneficial hardware specification upgrade to our core Asigra infrastructure. This targeted adjustment will directly improve our systems to provide you with faster backup windows, enhanced security, and rock-solid stability. Services will be temporarily paused during the following window: Scheduled Start: July 13th, 2026, 2:00 PM CDT Scheduled End: July 13th, 2026, 2:30 PM CDT Expected Impact: Because we are actively boosting the hardware capabilities of these machines, backup and restore services on the affected servers will be temporarily unavailable during this maintenance window. Our Technical Operations team is actively managing this hardware upgrade to ensure it is as quick and seamless as possible. We appreciate your understanding and patience with the brief notice as we work to supercharge your data protection services. We will provide updates here as the enhancements progress. Thank you,

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

July 13, 2026 2:00PM - July 13, 2026 2:30PM CDT
July 13, 2026 7:00PM - July 13, 2026 7:30PM UTC