Description

Dear Valued Customers, We are writing to inform you of an upcoming relocation of our Dublin data center facilities. To ensure better performance and long-term reliability, we are moving our infrastructure. This move will require a temporary service outage for specific backup and recovery platforms. Maintenance Schedule The migration process involves a controlled shutdown followed by physical relocation. Please note the specific times for your region: Migration Window: Wednesday, Feb 11 @ 8:00 AM – 6:00 PM During the migration window, the following services will be **offline** and unavailable: Affected Services: Ahsay Asigra Rapid Recovery What You Need to Know: Data Integrity: All data remains secure. This is a physical "lift and shift" of the server racks to a more modern facility. Backups: Scheduled backup jobs during this window will fail or be deferred until the services are back online. We recommend checking your backup schedules to ensure critical tasks are completed prior to the shutdown. Restoration: Once the move is complete at 6:00 PM GMT on Wednesday, services will be restored automatically. Note: Our team will be monitoring the transition closely to ensure all systems return to normal operation as quickly as possible. We apologize for any inconvenience this move may cause and appreciate your patience as we upgrade our infrastructure to serve you better.

Components

Portals, Asigra Backup, Rapid Recovery, Ahsay Backup

Locations

Asigra NOC Portal, Ireland Datacenter

Schedule

February 11, 2026 2:00AM - February 11, 2026 12:00PM CST
February 11, 2026 8:00AM - February 11, 2026 6:00PM UTC

Description

CyberFortress will be performing scheduled maintenance on our Las Vegas Datacenter Replication infrastructure to enhance the stability and performance of our Veeam Backup & Replication services. Maintenance Details: Date: Tuesday 2/10/2026 Start Time: 11:00 AM EST End Time: 4:00 PM EST Location: Las Vegas Datacenter During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Replication jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Disaster Recovery - Veeam

Locations

US DC 1 Las Vegas

Schedule

February 10, 2026 10:15AM - February 10, 2026 3:00PM CST
February 10, 2026 4:15PM - February 10, 2026 9:00PM UTC

Description

Scheduled Maintenance Please be advised that we will be performing essential hardware maintenance and infrastructure upgrades this week. This will result in a temporary outage of all Ahsay backup services. 🗓 Maintenance Window Date: Thursday, February 5, 2026 Estimated Duration: 2 to 4 hours 🛠 What is happening? To prepare for upcoming infrastructure moves, we are relocating our NAS storage servers to a new rack. This physical move requires a full, graceful shutdown of all Ahsay systems to ensure data integrity. The process includes: Systematic shutdown of all Ahsay services. Relocating the NAS hardware. Powering up storage and verifying connectivity. Restarting all Ahsay backup services. ⚠️ Impact to You Service Availability: The Ahsay backup console and scheduled backup jobs will be offline during this window. Data Integrity: This is a controlled shutdown; no data will be lost. Any backup jobs scheduled during this time will resume or restart once services are back online. We will work as quickly as possible to minimize the downtime and will send a follow-up notification once the systems are fully operational. Thank you for your patience as we improve our infrastructure!

Components

Ahsay Backup

Locations

Ireland Datacenter

Schedule

February 5, 2026 4:00AM - February 5, 2026 8:00AM CST
February 5, 2026 10:00AM - February 5, 2026 2:00PM UTC

Description

CyberFortress will be performing scheduled maintenance on our Las Vegas Datacenter infrastructure to enhance the stability and performance of our Veeam Replication services. Maintenance Details: Date: Tuesday 1/27/2026 Start Time: 11a ET End Time: 2p ET Location: Las Vegas Datacenter During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Replication jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Disaster Recovery - Veeam

Locations

US DC 1 Las Vegas

Schedule

January 27, 2026 10:00AM - January 27, 2026 3:00PM CST
January 27, 2026 4:00PM - January 27, 2026 9:00PM UTC

Description

CyberFortress has scheduled a Ahsay maintenance window that is essential to ensure the optimal performance of our systems. This maintenance window may not affect all customers. Maintenance Details: Tuesday: * Start Time: 1/12/2025 7:00 AM CST * Expected End Time: 1/12/2025 2:00 PM CST Our engineers will be performing maintenance on our Boyers Datacenter server infrastructure. This maintenance window is expected to last approximately 6 hour. During the maintenance window, Ahsay Backups will be unable to run, restores will also be unavailable, and any backup jobs running will be interrupted. We thank you for your understanding as we work to improve our infrastructure.

Components

Ahsay Backup

Locations

US DC - Boyers

Schedule

January 12, 2026 10:00AM - January 12, 2026 2:00PM CST
January 12, 2026 4:00PM - January 12, 2026 8:00PM UTC