Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: April 25, 2026, 12:00 AM CDT (7:00 AM CEST) Scheduled End: April 25, 2026, 11:30 PM CDT (April 26th 6:00 AM CEST) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

April 25, 2026 12:00AM - April 25, 2026 11:30PM CDT
April 25, 2026 5:00AM - April 26, 2026 4:30AM UTC

Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: April 23, 2026, 7:00 AM CDT (2:00 PM CEST) Scheduled End: April 23, 2026, 12:00 PM CDT (7:00 PM CEST) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

April 23, 2026 7:00AM - April 23, 2026 12:00PM CDT
April 23, 2026 12:00PM - April 23, 2026 5:00PM UTC

Description

We are upgrading our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. This maintenance will NOT affect all customers. Maintenance Window Start: Tuesday, April 21, 2026 – 4:00 PM CET End: Tuesday, April 21, 2026 –11:00 PM CET What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. Again, this maintenance will NOT affect all customers. If you feel you are having issues that are not connected to this maintenance, please open a ticket with us at support@cyberfortress.com We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam

Schedule

April 21, 2026 9:00AM - April 21, 2026 4:00PM CDT
April 21, 2026 2:00PM - April 21, 2026 9:00PM UTC

Description

CyberFortress will be performing scheduled maintenance to our Veeam Portal connected to the Netherlands Datacenter to enhance the stability and performance of our Veeam Backup & Replication and Office 365 services. Maintenance Details: Date: Tuesday 4/21/2026 Start Time: 1:00 PM ET End Time: 3:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

April 21, 2026 12:00PM - April 21, 2026 2:00PM CDT
April 21, 2026 5:00PM - April 21, 2026 7:00PM UTC

Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: April 21, 2026, 7:00 AM CDT (2:00 PM CEST) Scheduled End: April 21, 2026, 11:00 AM CDT (6:00 PM CEST) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

April 21, 2026 7:00AM - April 21, 2026 11:00AM CDT
April 21, 2026 12:00PM - April 21, 2026 4:00PM UTC

Description

CyberFortress will be performing scheduled maintenance to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Thursday 16/4/2026 Start Time: 19:00 CET End Time: 21:00 CET Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

April 16, 2026 1:30PM - April 16, 2026 2:00PM CDT
April 16, 2026 6:30PM - April 16, 2026 7:00PM UTC

Description

We are upgrading our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. This maintenance will NOT affect all customers. Maintenance Window Start: Thursday, April 16, 2026 – 4:00 PM CET End: Thursday, April 16, 2026 –11:00 PM CET What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. Again, this maintenance will NOT affect all customers. If you feel you are having issues that are not connected to this maintenance, please open a ticket with us at support@cyberfortress.com We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam

Schedule

April 16, 2026 9:00AM - April 16, 2026 4:00PM CDT
April 16, 2026 2:00PM - April 16, 2026 9:00PM UTC

Description

CyberFortress will be performing scheduled maintenance to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Thursday 16/4/2026 Start Time: 19:00 CET End Time: 20:00 CET Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

April 16, 2026 12:00PM - April 16, 2026 1:00PM CDT
April 16, 2026 5:00PM - April 16, 2026 6:00PM UTC

Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: April 16, 2026, 7:00 AM CDT (2:00 PM CEST) Scheduled End: April 16, 2026, 11:00 AM CDT (6:00 PM CEST) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

April 16, 2026 7:00AM - April 16, 2026 11:00AM CDT
April 16, 2026 12:00PM - April 16, 2026 4:00PM UTC

Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: April 15, 2026, 7:00 AM CDT (2:00 PM CEST) Scheduled End: April 15, 2026, 11:00 AM CDT (6:00 PM CEST) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

April 15, 2026 7:00AM - April 15, 2026 11:00AM CDT
April 15, 2026 12:00PM - April 15, 2026 4:00PM UTC

Description

We are upgrading our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. Maintenance Window Start: Tuesday, April 14, 2026 – 10:00 AM EST End: Tuesday, April 14, 2026 – 5:00 PM EST What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 1 Las Vegas

Schedule

April 14, 2026 9:34AM - April 14, 2026 4:00PM CDT
April 14, 2026 2:34PM - April 14, 2026 9:00PM UTC

Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: April 14, 2026, 7:00 AM CDT (2:00 PM CEST) Scheduled End: April 14, 2026, 10:00 AM CDT (5:00 PM CEST) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

April 14, 2026 7:00AM - April 14, 2026 10:00AM CDT
April 14, 2026 12:00PM - April 14, 2026 3:00PM UTC

Description

We are excited to announce a scheduled upgrade to our infrastructure as we migrate the Ireland Portal. This move is part of our ongoing commitment to providing a seamless, high-performance experience for all CyberFortress partners and customers. What You Need to Know This migration is a backend optimization designed to improve portal responsiveness and centralize management. Your data remains safe—this maintenance will not impact your existing backups or data protection schedules. Maintenance Window: Monday, April 13th Start Time: 04/13/2026 11:00 PM IST (5:00 PM CDT) Expected End Time: 04/14/2026 01:00 AM IST (7:00 PM CDT) Service Impact: The portal will be inaccessible during this window. However, all backup agents will continue to run as scheduled. Why We Are Making This Move We are constantly evolving to better serve you. By consolidating our infrastructure, we are delivering: Increased Stability: Leveraging our latest global architecture to ensure maximum uptime. Improved Performance: Recent enhancements to our data processing engines mean a faster, more responsive dashboard experience. Centralized Management: Bringing the IE portal into a central location allows our support and engineering teams to provide faster updates and more streamlined service for the entire CyberFortress ecosystem. Next Steps No action is required on your part. Our team will be monitoring the transition closely to ensure a smooth "go-live." We appreciate your continued partnership as we strengthen our global platform. CyberFortress has scheduled a Portal infrastructure migration that is essential to ensure the optimal performance and centralized management of our systems. We thank you for your understanding as we work to improve our infrastructure.

Components

Portals

Locations

KeepItSafe Ireland Portal

Schedule

April 13, 2026 5:00PM - April 13, 2026 7:00PM CDT
April 13, 2026 10:00PM - April 14, 2026 12:00AM UTC

Description

To ensure the continued security and reliability of your data protection services, CyberFortress will perform an expedited maintenance window to apply an essential patch (v12.3.2.4465) to our Veeam Backup & Replication infrastructure at the Grand Rapids Datacenter. MAINTENANCE SCHEDULE: Date: Thursday, April 9, 2026 Start Time: 1:00 PM ET End Time: 3:00 PM ET Location: Grand Rapids Datacenter WHAT TO EXPECT: While we apply this essential patch, please be aware of the following: - Temporary Disruptions: You may experience brief connectivity gaps to CyberFortress Cloud Resources. - Job Status: Backup jobs may pause or fail to initiate during this 2-hour window. - Auto-Resume: Any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. This proactive patching is part of our commitment to providing the most secure and high-performing backup environment. We appreciate your patience as we work to keep your data protected with the latest stability and security updates.

Components

Managed Backup - Veeam

Locations

US DC 2 Grand Rapids

Schedule

April 9, 2026 12:00PM - April 9, 2026 2:00PM CDT
April 9, 2026 5:00PM - April 9, 2026 7:00PM UTC

Description

We are upgrading our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. Maintenance Window Start: Thursday, April 9, 2026 – 10:00 AM EST End: Thursday, April 9, 2026 – 5:00 PM EST What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

April 9, 2026 9:00AM - April 9, 2026 4:00PM CDT
April 9, 2026 2:00PM - April 9, 2026 9:00PM UTC

Description

We are upgrading our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. This maintenance will not affect all customers Maintenance Window Start: Tuesday, April 7, 2026 – 10:00 AM EST End: Tuesday, April 7, 2026 – 5:00 PM EST What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. Again, this will not affect all customers. If you are having issues, please contact us an open a ticket. support@cyberfortress.com We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

April 7, 2026 9:00AM - April 7, 2026 4:00PM CDT
April 7, 2026 2:00PM - April 7, 2026 9:00PM UTC

Description

We are upgrading some of our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. This update will not affect all customers. Maintenance Window Start: Tuesday, March 31, 2026 – 10:00 AM EST End: Tuesday, March 31, 2026 – 5:00 PM EST What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. Again, this will not affect all customers. If you are having issues, please contact us an open a ticket. support@cyberfortress.com We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

March 31, 2026 9:45AM - March 31, 2026 4:00PM CDT
March 31, 2026 2:45PM - March 31, 2026 9:00PM UTC