Description

Dear Valued Customer, We are writing to inform you that a prior communication regarding the completion of the planned relocation of our datacenter in Norway was sent in error. The maintenance window was accidentally closed, and we sincerely apologize for this miscommunication and any confusion it may have caused. The essential datacenter relocation is still ongoing and is designed to enhance the long-term resilience and capacity of our infrastructure. Please review the critical details regarding this change below: Relocation Details Move Date: The datacenter move is scheduled to occur on Tuesday, November 12, 2025. Duration: The entire relocation process is expected to be completed within one day. Service Impact Window: We anticipate a period of service unavailability during this window: Start: 3:00 AM CET on November 12, 2025 End: 6:00 PM CET on November 12, 2025 (This is a planned 15-hour window for the migration.) No Action Required A critical aspect of this move is ensuring minimal disruption to your integration points. Therefore, we want to confirm that: No IP Changes: All existing IP addresses will remain the same. No DNS Changes: All DNS settings will be maintained. Customer Action: No changes or updates are needed on your side. We appreciate your understanding as we undertake this necessary upgrade. We will work diligently to complete the move as quickly as possible and restore full service. Should you have any immediate questions or concerns, please contact your account representative or our support team. Sincerely, The CyberFortressTeam

Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, FileCloud, Asigra Backup, Rapid Recovery, Ahsay Backup

Locations

Oslo/Norway Data Center, Norway Data Center, KeepItSafe Norway Portal

Schedule

November 12, 2025 12:40PM - November 12, 2025 9:00PM CST
November 12, 2025 6:40PM - November 13, 2025 3:00AM UTC

Description

Dear Valued Customer, We are writing to inform you of a planned relocation of our datacenter in Norway. This essential move is designed to enhance the long-term resilience and capacity of our infrastructure. Please review the critical details regarding this change below: Relocation Details Move Date: The datacenter move is scheduled to occur on Tuesday, November 12, 2025. Duration: The entire relocation process is expected to be completed within one day. Service Impact Window: We anticipate a period of service unavailability during this window: Start: 3:00 AM CET on November 12, 2025 End: 6:00 PM CET on November 12, 2025 (This is a planned 15-hour window for the migration.) No Action Required A critical aspect of this move is ensuring minimal disruption to your integration points. Therefore, we want to confirm that: No IP Changes: All existing IP addresses will remain the same. No DNS Changes: All DNS settings will be maintained. Customer Action: No changes or updates are needed on your side. We appreciate your understanding as we undertake this necessary upgrade. We will work diligently to complete the move as quickly as possible and restore full service. Should you have any immediate questions or concerns, please contact your account representative or our support team. Sincerely, The CyberFortressTeam

Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, FileCloud, Asigra Backup, Rapid Recovery, Ahsay Backup

Locations

FILECLOUD Portal, Oslo/Norway Data Center, Norway Data Center, KeepItSafe Norway Portal

Schedule

November 11, 2025 9:00PM - November 12, 2025 12:20PM CST
November 12, 2025 3:00AM - November 12, 2025 6:20PM UTC

Description

We will be performing scheduled maintenance within our Netherlands Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday, 11/5/2025 Start Time: 7:00 AM EST End Time: 2:00 AM EST Location: Netherlands During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

November 5, 2025 9:30AM - November 6, 2025 1:00AM CST
November 5, 2025 3:30PM - November 6, 2025 7:00AM UTC

Description

We will be performing scheduled maintenance within our Las Vegas Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Tuesday, 10/28/2025 Start Time: 12:00 PM EST End Time: 8:00PM EST Location: Las Vegas During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 1 Las Vegas

Schedule

October 28, 2025 11:00AM - October 28, 2025 7:00PM CDT
October 28, 2025 4:00PM - October 29, 2025 12:00AM UTC

Description

We will be performing scheduled maintenance within our Cleveland Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday, 10/22/2025 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Cleveland During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 3 Cleveland

Schedule

October 22, 2025 10:00AM - October 22, 2025 4:00PM CDT
October 22, 2025 3:00PM - October 22, 2025 9:00PM UTC

Description

We will be performing scheduled maintenance within our Grand Rapids to deploy the latest Windows patches and updates. Maintenance Details: Date: Tuesday, 10/21/2025 Start Time: 8:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

October 21, 2025 9:30AM - October 21, 2025 4:00PM CDT
October 21, 2025 2:30PM - October 21, 2025 9:00PM UTC