Description

To ensure the continued security and reliability of your data protection services, CyberFortress will perform an expedited maintenance window to apply an essential patch (v12.3.2.4465) to our Veeam Backup & Replication infrastructure at the Grand Rapids Datacenter. MAINTENANCE SCHEDULE: Date: Thursday, April 9, 2026 Start Time: 1:00 PM ET End Time: 3:00 PM ET Location: Grand Rapids Datacenter WHAT TO EXPECT: While we apply this essential patch, please be aware of the following: - Temporary Disruptions: You may experience brief connectivity gaps to CyberFortress Cloud Resources. - Job Status: Backup jobs may pause or fail to initiate during this 2-hour window. - Auto-Resume: Any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. This proactive patching is part of our commitment to providing the most secure and high-performing backup environment. We appreciate your patience as we work to keep your data protected with the latest stability and security updates.

Components

Managed Backup - Veeam

Locations

US DC 2 Grand Rapids

Schedule

April 9, 2026 12:00PM - April 9, 2026 2:00PM CDT
April 9, 2026 5:00PM - April 9, 2026 7:00PM UTC

Description

We are upgrading our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. Maintenance Window Start: Thursday, April 9, 2026 – 10:00 AM EST End: Thursday, April 9, 2026 – 5:00 PM EST What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

April 9, 2026 9:00AM - April 9, 2026 4:00PM CDT
April 9, 2026 2:00PM - April 9, 2026 9:00PM UTC

Description

We are upgrading our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. This maintenance will not affect all customers Maintenance Window Start: Tuesday, April 7, 2026 – 10:00 AM EST End: Tuesday, April 7, 2026 – 5:00 PM EST What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. Again, this will not affect all customers. If you are having issues, please contact us an open a ticket. support@cyberfortress.com We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

April 7, 2026 9:00AM - April 7, 2026 4:00PM CDT
April 7, 2026 2:00PM - April 7, 2026 9:00PM UTC

Description

We are upgrading some of our backup infrastructure to Veeam M365 v8. This essential update is specifically designed to resolve many of the recurring job errors some users have experienced and to significantly improve overall backup reliability. This update will not affect all customers. Maintenance Window Start: Tuesday, March 31, 2026 – 10:00 AM EST End: Tuesday, March 31, 2026 – 5:00 PM EST What this means for you: Service Interruption: Backup and restore operations will be unavailable during this window. Active Jobs: Any jobs currently running will be interrupted. However, these will automatically restart once the upgrade is complete. Improved Stability: Following this window, you should see a marked reduction in the backup errors previously identified. Again, this will not affect all customers. If you are having issues, please contact us an open a ticket. support@cyberfortress.com We appreciate your patience as we move to v8 to ensure your data remains protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

March 31, 2026 9:45AM - March 31, 2026 4:00PM CDT
March 31, 2026 2:45PM - March 31, 2026 9:00PM UTC

Description

Affected Components: Ireland Data Center (All Backup & Restore Services) We have scheduled a significant infrastructure migration for our Ireland Data Center to ensure the highest levels of performance and reliability for your backup services. To facilitate this upgrade, we will be migrating our hardware to a new environment. Maintenance Window: (Ireland Time) Start: Saturday, March 21 at 5:00 AM GMT End: Monday, March 23 at 5:00 PM GMT Customer Impact During this window, backup and restore services for accounts hosted in the Ireland Data Center will be temporarily unavailable.

Components

Portals, Ahsay Backup

Locations

Ireland Datacenter, KeepItSafe Ireland Portal

Schedule

March 21, 2026 12:00AM - March 23, 2026 12:00PM CDT
March 21, 2026 5:00AM - March 23, 2026 5:00PM UTC

Description

CyberFortress will have a data center maintenance window that is essential to ensure the optimal performance of our systems. Not all customers will be affected. Most backups will continue to process as normal. We understand that downtime can be inconvenient, so we've carefully chosen the weekend to minimize any impact on your daily operations. Our team will be on standby to ensure a smooth transition and address any concerns you may have. Maintenance Details: Start Time: 20/3/2026 - 9:00 PM CET Expected End Time: 22/3/2026 - 6:00 AM CET This maintenance window is expected to last through the weekend, concluding Sunday. During the maintenance window, Veeam O365 jobs will be unable to run, restores will also be unavailable, and any jobs running will be interrupted, but will restart once the maintenance is completed. Not all customers will be affected. Most backups will continue to process as normal. If you have any questions or need further assistance, feel free to reach out to us. Thank you for your understanding and cooperation as we continue to improve our infrastructure.

Components

SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam

Schedule

March 20, 2026 2:00PM - March 22, 2026 5:00AM CDT
March 20, 2026 7:00PM - March 22, 2026 10:00AM UTC

Description

CyberFortress will be performing patching on our Veeam server infrastructure in the Norway Datacenter to enhance the stability and performance of our Veeam Backup & Replication and Office 365 services. Maintenance Details: Date: Wednesday 18/3/2026 Start Time: 19:00 CET End Time: 20:00 CET Location: Norway Datacenter During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. * Veeam Backups and Replication jobs may be unable to run at certain times. * Any jobs in progress could be interrupted but will automatically resume once the upgrade is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

Oslo/Norway Data Center

Schedule

March 18, 2026 2:00PM - March 18, 2026 3:00PM CDT
March 18, 2026 7:00PM - March 18, 2026 8:00PM UTC

Description

CyberFortress will be performing scheduled maintenance to our Veeam Portal connected to the Netherlands Datacenter to enhance the stability and performance of our Veeam Backup & Replication and Office 365 services. Maintenance Details: Date: Tuesday 3/18/2026 Start Time: 1:00 PMET End Time: 2:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

March 18, 2026 12:00PM - March 18, 2026 1:00PM CDT
March 18, 2026 5:00PM - March 18, 2026 6:00PM UTC

Description

CyberFortress will be performing scheduled maintenance to our Veeam Portal connected to the Netherlands Datacenter to enhance the stability and performance of our Veeam Backup & Replication and Office 365 services. Maintenance Details: Date: Tuesday 17/3/2026 Start Time: 19:00 CET End Time: 20:00 CET Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

March 17, 2026 1:00PM - March 17, 2026 2:00PM CDT
March 17, 2026 6:00PM - March 17, 2026 7:00PM UTC