Description

We have identified a specific technical issue that requires immediate attention. To resolve this and prevent further impact, we will be performing emergency maintenance on our infrastructure. A Note on Security & Data: We want to reassure you that your data remains fully intact and secure. This is not a security breach or a data loss event; this is a preventative measure to ensure the continued stability of our systems. Maintenance Details Start Time: 3/12/2026 – 4:30 AM AEDT Estimated Duration: Approximately 1 Hour Location: New Zealand Datacenter Services Affected Ahsay Backup (New Zealand Region) Impact to You During this urgent window, backup and restore services will be temporarily unavailable. Active Jobs: Any backup jobs currently in progress will be interrupted. Automatic Recovery: Interrupted jobs will automatically resume or restart once the maintenance is finalized. We apologize for the short notice and appreciate your patience while our engineers work to keep our systems running reliably.

Components

Ahsay Backup

Locations

Auckland, New Zealand

Schedule

March 11, 2026 12:48PM - March 11, 2026 1:48PM CDT
March 11, 2026 5:48PM - March 11, 2026 6:48PM UTC

Description

Our Internet Provider will be performing scheduled maintenance at our Grand Rapids Datacenter to enhance the stability and performance of our services. Maintenance Details: Date: Thursday 3/5/2026 Start Time: 1am ET End Time: 6am ET Location: Grand Rapids Datacenter Service Affected: Veeam Backup & Replication Office 365 Backup Scheduled network maintenance may cause intermittent disruptions to CyberFortress Cloud connectivity and Veeam/O365 backup jobs. Note: Any interrupted jobs will automatically resume once the window closes. Thank you for your patience as we ensure the long-term stability of our infrastructure.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

March 5, 2026 12:00AM - March 5, 2026 5:00AM CST
March 5, 2026 6:00AM - March 5, 2026 11:00AM UTC

Description

Our Internet Provider will be performing scheduled maintenance at our Grand Rapids Datacenter to enhance the stability and performance of our services. Maintenance Details: Date: Wednesday 3/4/2026 Start Time: 1am ET End Time: 6am ET Location: Grand Rapids Datacenter Service Affected: Veeam Backup & Replication Office 365 Backup Scheduled network maintenance may cause intermittent disruptions to CyberFortress Cloud connectivity and Veeam/O365 backup jobs. Note: Any interrupted jobs will automatically resume once the window closes. Thank you for your patience as we ensure the long-term stability of our infrastructure.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

March 4, 2026 12:00AM - March 4, 2026 5:00AM CST
March 4, 2026 6:00AM - March 4, 2026 11:00AM UTC

Description

CyberFortress will be performing an upgrade of Veeam O365 to v8 within our infrastructure at the OSLO Datacenter. This is being done to improve the stability and performance of our Veeam Backup of Microsoft 365 services. Maintenance Details: Date: Thursday, February 26, 2026 Start Time: 6:00 PM (18:00) CET End Time: 11:00 PM (23:00) CET Location: OSLO Datacenter Service Impact: VeeamO365: Jobs may be unavailable at certain times during the maintenance window. Active Jobs: Running jobs may be interrupted but will automatically resume as soon as the maintenance is complete. We are working diligently to minimize any operational disruptions and ensure a smooth transition. This proactive upgrade is part of our commitment to ensuring long-term reliability for your data. We appreciate your patience and understanding as we continue to improve your experience with CyberFortress.

Components

SaaS Backup and Recovery

Locations

Oslo/Norway Data Center

Schedule

February 26, 2026 11:00AM - February 26, 2026 4:00PM CST
February 26, 2026 5:00PM - February 26, 2026 10:00PM UTC

Description

CyberFortress will be performing a Veeam upgrade to v13.0.1 in our OSLO Datacenter infrastructure to enhance the stability and performance of our Veeam Backup & Replication . Please note that this maintenance, originally planned for Wednesday, has been rescheduled for Thursday to ensure a seamless implementation. Maintenance Details: Date: Thursday, 18/02/2026 Start Time: 7:00 PM CET End Time: 9:00 PM CET Location: OSLO Datacenter Service Impact: Veeam Replication: Jobs may be unable to run at certain points during the window. Active Jobs: Any jobs in progress may be interrupted but will automatically resume once the maintenance is complete. We are working diligently to minimize disruption and ensure a smooth transition. This proactive upgrade is part of our commitment to the long-term reliability of your data. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

Oslo/Norway Data Center

Schedule

February 19, 2026 12:00PM - February 19, 2026 2:00PM CST
February 19, 2026 6:00PM - February 19, 2026 8:00PM UTC

Description

Dear Valued Customers, We are writing to inform you of an upcoming relocation of our Dublin data center facilities. To ensure better performance and long-term reliability, we are moving our infrastructure. This move will require a temporary service outage for specific backup and recovery platforms. Maintenance Schedule The migration process involves a controlled shutdown followed by physical relocation. Please note the specific times for your region: Migration Window: Wednesday, Feb 11 @ 8:00 AM – 6:00 PM During the migration window, the following services will be **offline** and unavailable: Affected Services: Ahsay Asigra Rapid Recovery What You Need to Know: Data Integrity: All data remains secure. This is a physical "lift and shift" of the server racks to a more modern facility. Backups: Scheduled backup jobs during this window will fail or be deferred until the services are back online. We recommend checking your backup schedules to ensure critical tasks are completed prior to the shutdown. Restoration: Once the move is complete at 6:00 PM GMT on Wednesday, services will be restored automatically. Note: Our team will be monitoring the transition closely to ensure all systems return to normal operation as quickly as possible. We apologize for any inconvenience this move may cause and appreciate your patience as we upgrade our infrastructure to serve you better.

Components

Portals, Asigra Backup, Rapid Recovery, Ahsay Backup

Locations

Asigra NOC Portal, Ireland Datacenter

Schedule

February 11, 2026 2:00AM - February 11, 2026 12:00PM CST
February 11, 2026 8:00AM - February 11, 2026 6:00PM UTC

Description

CyberFortress will be performing scheduled maintenance on our Las Vegas Datacenter Replication infrastructure to enhance the stability and performance of our Veeam Backup & Replication services. Maintenance Details: Date: Tuesday 2/10/2026 Start Time: 11:00 AM EST End Time: 4:00 PM EST Location: Las Vegas Datacenter During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Replication jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Disaster Recovery - Veeam

Locations

US DC 1 Las Vegas

Schedule

February 10, 2026 10:15AM - February 10, 2026 3:00PM CST
February 10, 2026 4:15PM - February 10, 2026 9:00PM UTC