Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Wednesday 7/1/2026 Start Time: 2:00 PM ET End Time: 4:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

July 1, 2026 1:03PM - July 1, 2026 3:03PM CDT
July 1, 2026 6:03PM - July 1, 2026 8:03PM UTC

Description

We are thrilled to announce that CyberFortress is leveling up! To ensure you have access to the absolute latest in data protection technology, we will be upgrading our Grand Rapids Datacenter infrastructure to Veeam Backup & Replication v13. Maintenance Schedule Date: Tuesday 6/30/2026 Start Time: 9:00am ET End Time: 3:00pm ET Location: Grand Rapids Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. We are committed to making this transition as smooth as possible. This proactive upgrade is part of our ongoing mission to provide you with the most secure and high-performing backup experience on the planet.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

US DC 2 Grand Rapids

Schedule

June 30, 2026 8:00AM - June 30, 2026 2:00PM CDT
June 30, 2026 1:00PM - June 30, 2026 7:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Thursday 30/6/2026 Start Time: 8:00 PM CEST End Time: 10:00 PM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

June 30, 2026 1:00PM - June 30, 2026 3:00PM CDT
June 30, 2026 6:00PM - June 30, 2026 8:00PM UTC

Description

This is a notification regarding an ISP network maintenance at our Netherlands facility. Our upstream provider will be conducting a maintenance window to resolve issues, improve network reliability and performance. Affected Systems: ** LiveVault ** Ahsay (Keepitsafe). Maintenance Details: Date: Thursday 25/6/2026 Start Time: 10:00PM CEST End Time: 6:00AM CEST Location: Netherlands Datacenter Expected Impact: Intermittent to total loss of connectivity lasting approximately 8 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk.

Components

Server Backup and Recovery - LiveVault, Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

June 25, 2026 3:00PM - June 25, 2026 11:00PM CDT
June 25, 2026 8:00PM - June 26, 2026 4:00AM UTC

Description

Hello, We are writing to inform you about a KeepItSafe Backup maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details: Start Time: 6/25/26 12:00 PM CST Expected End Time: 6/25/26 12:30 PM CST Our engineers will be performing maintenance on our Auckland, New Zealand Datacenter. This maintenance window is expected to last approximately 30 minutes. During the maintenance window, KeepItSafe Backups jobs will be unable to run, restores will also be unavailable, and any backup running will be interrupted. We thank you for your understanding as we work to improve our infrastructure.

Components

Ahsay Backup

Locations

Auckland, New Zealand

Schedule

June 25, 2026 12:00PM - June 25, 2026 12:30PM CDT
June 25, 2026 5:00PM - June 25, 2026 5:30PM UTC

Description

Our maintenance window is being extended due to unforeseen technical challenges encountered during the data server migration at our Haarlem Data Center. Our engineering teams are actively working to resolve these issues and fully restore all services as quickly as possible. Current Service Status Restored Services: - Keepitsafe Partner Portal Services Still Affected: - Veeam Replication (Hyper-V only) - Rapid Recovery What This Means for You Service Interruption: Both replication and restore operations for the affected platforms remain temporarily unavailable while we complete the migration. Active Jobs: Any backup or replication jobs attempted during this extended window will be interrupted or delayed. Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. We sincerely apologize for the delay and appreciate your continued patience as we work to upgrade our infrastructure. If you have any urgent questions, please do not hesitate to contact our support team. The CyberFortress Support Team

Components

Disaster Recovery - Veeam, Rapid Recovery

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

June 18, 2026 8:19PM - June 18, 2026 8:19PM CDT
June 19, 2026 1:19AM - June 19, 2026 1:19AM UTC

Description

To ensure the continued reliability and performance of our Netherlands storage infrastructure, we will be performing a scheduled data server migration within our Haarlem data center. Services Affected: * Veeam Replication (Hyper-V only) * Rapid Recovery * Keepitsafe Partner Portal Schedule & Impact While we move our data vaults to a high-performance environment, please be aware of the following service window: Date: Thursday June 18th Time: 4:00 AM CEST – 11:00 PM CEST Service Impact: Replications and Data Restores will be unavailable. What This Means for You - Service Interruption: Both replication and restore operations will be temporarily unavailable during this 2-hour window. - Active Jobs: Any replication jobs currently running at the start will be interrupted. - Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. We appreciate your patience as we upgrade our infrastructure to better serve your data needs. If you have any questions regarding this move, please contact our support team. The Cyberfortress Support Team

Components

Portals, Disaster Recovery - Veeam, Rapid Recovery

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, Keepitsafe Partner Portal

Schedule

June 17, 2026 9:00PM - June 18, 2026 4:00PM CDT
June 18, 2026 2:00AM - June 18, 2026 9:00PM UTC

Description

We will be upgrading our Cleveland Datacenter infrastructure to Veeam Backup & Replication v13. Maintenance Schedule Date: Wednesday 6/17/2026 Start Time: 9am ET End Time: 3pm ET Location: Cleveland Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. We are committed to making this transition as smooth as possible. This proactive upgrade is part of our ongoing mission to provide you with the most secure and high-performing backup experience on the planet. Thank you for being a valued CyberFortress partner!

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

US DC 3 Cleveland

Schedule

June 17, 2026 8:00AM - June 17, 2026 2:00PM CDT
June 17, 2026 1:00PM - June 17, 2026 7:00PM UTC

Description

Notice regarding an upcoming scheduled ISP network maintenance at our Las Vegas facility. Our upstream provider will be conducting a router firmware upgrade to improve network reliability and performance. Affected Systems: System connectivity for: ** Veeam Customer portal ** All Veeam Backup, Replication Services ** Veeam O365 Backup services Maintenance Details: Date: Tuesday 6/16/2026 Start Time: 12AM PT End Time: 5AM PT Location: Las Vegas Datacenter Expected Impact: Intermittent to total loss of connectivity lasting approximately 5 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk at: support@cyberfortress.com

Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 1 Las Vegas, OffsiteDataSync

Schedule

June 16, 2026 12:00AM - June 16, 2026 5:00AM CDT
June 16, 2026 5:00AM - June 16, 2026 10:00AM UTC

Description

As part of our commitment to maintaining a secure and optimal management environment, we will be performing a scheduled system upgrade on our Asigra DS-NOC Portal. Please review the details of the upcoming maintenance window below: Maintenance Window Date: Thursday, June 11, 2026 Start Time: 10:00 AM CDT - 11:00AM CDT Estimated Duration: 1 hour Expected Impact Portal Accessibility: The DS-NOC portal web interface will be temporarily offline during this 1-hour window. Reporting & Management: You will be unable to log into the portal to view backup reports or manage customer accounts (such as adding or removing DS-Clients) while the upgrade is in progress. Important Note: Your actual backup and restore operations are completely unaffected by this maintenance. All automated backups will continue to run exactly as scheduled. Alternative Support During the Window If you require immediate assistance, urgent reporting data, or account adjustments while the portal is offline, our team has full backend access. Please contact our support team directly at [Insert Support Email/Phone Number], and we will gladly pull the information or apply the changes for you. Thank you for your patience and cooperation as we work to upgrade our management systems.

Components

Portals

Locations

Asigra US NOC

Schedule

June 11, 2026 9:00AM - June 11, 2026 10:00AM CDT
June 11, 2026 2:00PM - June 11, 2026 3:00PM UTC

Description

We will be performing a scheduled hotfix maintenance upgrade on our US server environment today, June 10, 2026, from 9:00 AM CDT to 11:00 AM CDT. This routine update is being deployed to transition our infrastructure to software build 14.2.0.10, ensuring optimal system stability and performance. Impact Analysis: During this 2-hour maintenance window, all backup services within the US cluster will experience a service interruption. Backups will be temporarily unavailable while the infrastructure nodes are being updated. User Action Required: None. This is a backend infrastructure update. No manual intervention or configuration changes are required on your part. Thank you for your patience as we complete this system optimization. For real-time updates throughout the window, please continue to monitor this status page.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

June 10, 2026 9:00AM - June 10, 2026 11:00AM CDT
June 10, 2026 2:00PM - June 10, 2026 4:00PM UTC

Description

As part of our commitment to continuous improvement and ensuring the peak performance of your backup environment, we will be conducting a scheduled infrastructure optimization on our Norway DS-System. Please review the details of the upcoming maintenance window below: Maintenance Window Date: Wednesday, June 10, 2026 Start Time: 3:00 PM CEST (15:00 Norway Local Time) / 9:00 AM EDT Estimated Duration: 1 hour Expected Impact Service Availability: There will be a brief service interruption during this 1-hour window. The Norway DS-System environment will be temporarily offline. Backup & Restore Operations: Customers will be unable to perform backup or restore activities while the optimization is underway. Note: Any backup jobs scheduled during this hour will automatically resume or retry according to their normal cycles once the system is fully online. No manual intervention or configuration changes are required on your side. Purpose of Change This targeted maintenance introduces crucial performance enhancements to the environment. These updates are designed to resolve recent latency issues and significantly improve processing speeds and overall system responsiveness for all users. Thank you for your patience as we work to deliver a faster, more robust backup experience.

Components

Asigra Backup

Locations

Norway Data Center

Schedule

June 10, 2026 8:00AM - June 10, 2026 9:00AM CDT
June 10, 2026 1:00PM - June 10, 2026 2:00PM UTC