Description

Maintenance Notice We will be performing a critical infrastructure migration at our Kansas City data center to relocate core hardware clusters. During this window, the US Rapid Recovery Cores will be completely offline and unavailable. Schedule Start Time: Tuesday, June 2nd, 8:00 AM CST End Time: Tuesday, June 2nd, 6:00 PM CST Expected Duration: Up to 10 hours Impacted Services This outage affects the Rapid Recovery Service in the following regions: United States (US) Updates: We will update this status page once the hardware migration is complete and services are fully restored. Thank you for your patience.

Components

Rapid Recovery

Locations

US DC - Kansas City

Schedule

June 2, 2026 8:34AM - June 2, 2026 8:34AM CDT
June 2, 2026 1:34PM - June 2, 2026 1:34PM UTC

Description

Maintenance Notice We will be performing a critical infrastructure migration at our Kansas City data center to relocate core hardware clusters. During this window, the Myclient Web portal will be completely offline and unavailable. Schedule Start Time: Tuesday, June 2nd, 8:00 AM CST End Time: Tuesday, June 2nd, 6:00 PM CST Expected Duration: Up to 10 hours Impacted Regions This outage affects the Myclient Web portal globally across the following regions: United States (US) Canada (CA) Netherlands (NL) United Kingdom (UK) Norway (NO) New Zealand (NZ) Updates: We will update this status page once the hardware migration is complete and services are fully restored. Thank you for your patience.

Components

Portals

Locations

KeepItSafe New Zealand Portal, KeepItSafe Norway Portal, KeepItSafe North America Portal, KeepItSafe Netherlands Portal, KeepItSafe Ireland Portal

Schedule

June 2, 2026 8:00AM - June 2, 2026 6:00PM CDT
June 2, 2026 1:00PM - June 2, 2026 11:00PM UTC

Description

To ensure the continued reliability and performance of our storage infrastructure, we will be performing a scheduled data server migration within our datacenter. Schedule & Impact While we move our data vault to a high-performance environment, please be aware of the following service window: Date: Thursday, May 28, 2026 Time: 9:00 AM CEST – 6:00 PM CEST Service Impact: Backups and Data Restores will be unavailable. What This Means for You *** Online Portal: You will still be able to log in to the online portal to manage settings or view account information. *** Data Tasks: Any backup jobs scheduled during this window will remain queued. We recommend rescheduling any critical data tasks outside of this nine-hour block. *** Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. We appreciate your patience as we upgrade our infrastructure to better serve your data needs. If you have any questions regarding this move, please contact our support team at support@cyberfortress.com

Components

Server Backup and Recovery - LiveVault

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

May 28, 2026 2:00AM - May 28, 2026 11:00AM CDT
May 28, 2026 7:00AM - May 28, 2026 4:00PM UTC

Description

To ensure you have access to the absolute latest in data protection technology, we will be upgrading our Netherlands Datacenter infrastructure to Veeam Backup & Replication v13.01. Maintenance Schedule Date: Tuesday 28/5/2026 Start Time: 18:00 CEST End Time: 22:00 CEST Location: Netherlands Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. We are committed to making this transition as smooth as possible. This proactive upgrade is part of our ongoing mission to provide you with the most secure and high-performing backup experience on the planet. Thank you for being a valued CyberFortress partner!

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

May 28, 2026 11:06AM - May 28, 2026 4:00PM CDT
May 28, 2026 4:06PM - May 28, 2026 9:00PM UTC

Description

We are performing a major upgrade to our core Asigra infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 28th, 2026, 8:00 AM CDT Scheduled End: May 28th, 2026, 1:00 PM CDT During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

May 28, 2026 8:00AM - May 28, 2026 1:00PM CDT
May 28, 2026 1:00PM - May 28, 2026 6:00PM UTC

Description

We are performing a major upgrade to our core Asigra infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 27th, 2026, 8:00 AM CDT Scheduled End: May 27th, 2026, 1:00 PM CDT During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

May 27, 2026 8:00AM - May 27, 2026 1:00PM CDT
May 27, 2026 1:00PM - May 27, 2026 6:00PM UTC

Description

We will be applying an essential software patch to our Veeam M365 v8 backup server. This targeted update is designed to improve overall backup reliability. Maintenance Window Start: Wednesday, May 27, 2026 – 12:00 PM ET End: Wednesday, May 27, 2026 – 2:00 PM ET What this means for you: ** Service Interruption: Both backup and restore operations will be temporarily unavailable at times during this 2-hour window. ** Active Jobs: Any backup jobs currently running at noon will be interrupted. No action is required on your part—these jobs will automatically restart once the patching process is complete. We appreciate your patience and cooperation as we maintain our systems to ensure your data remains securely protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 1 Las Vegas

Schedule

May 27, 2026 11:00AM - May 27, 2026 1:00PM CDT
May 27, 2026 4:00PM - May 27, 2026 6:00PM UTC

Description

We are performing a major upgrade to our core Asigra infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 26th, 2026, 8:00 AM CDT Scheduled End: May 26th, 2026, 1:00 PM CDT During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

May 26, 2026 8:00AM - May 26, 2026 1:00PM CDT
May 26, 2026 1:00PM - May 26, 2026 6:00PM UTC

Description

Scheduled ISP network maintenance at our Las Vegas facility. Our upstream provider will be conducting a router firmware upgrade to improve network reliability and performance. ** Affected Systems: System connectivity for the Veeam Customer portal and all Veeam Backup, Replication and O365 Backup services will be unavailable during the outage. Maintenance Schedule: Start Time: Tuesday, May 26, 2026, 03:00 ET End Time: Tuesday, May 26, 2026, 09:00 ET Expected Impact: Intermittent to total loss of connectivity lasting approximately 4 to 5 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk at support@cyberfortress.com

Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 1 Las Vegas, OffsiteDataSync

Schedule

May 26, 2026 2:00AM - May 26, 2026 8:00AM CDT
May 26, 2026 7:00AM - May 26, 2026 1:00PM UTC

Description

We are performing a major upgrade to our core Asigra infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 25th, 2026, 8:00 AM CDT Scheduled End: May 25th, 2026, 1:00 PM CDT During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

May 25, 2026 8:00AM - May 25, 2026 1:00PM CDT
May 25, 2026 1:00PM - May 25, 2026 6:00PM UTC

Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 23th, 2026, 5:00 AM NZST (May 22nd, 2026, 12:00 PM CDT) Scheduled End: May 23th, 2026, 9:00 PM NZST (May 23rd, 2026, 4:00 AM CDT) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

Auckland, New Zealand

Schedule

May 22, 2026 12:00PM - May 23, 2026 4:00AM CDT
May 22, 2026 5:00PM - May 23, 2026 9:00AM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Tuesday 21/5/2026 Start Time: 21:30 CEST End Time: 22:30 CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

May 21, 2026 1:30PM - May 21, 2026 2:30PM CDT
May 21, 2026 6:30PM - May 21, 2026 7:30PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Tuesday 5/19/2026 Start Time: 11:00am ET End Time: 5:00pm ET Location: Las Vegas Datacenter What to Expect During the Window: Portal Availability: The management portal will experience intermittent downtime. There will be periods where you cannot log in at all, and times when you can log in but certain sections or data will be temporarily inaccessible. Your Backups are Safe: Please note that this maintenance only affects the portal interface. All automated backup and replication jobs will continue to run exactly as scheduled. Your data protection is completely unaffected. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

May 19, 2026 10:00AM - May 19, 2026 4:00PM CDT
May 19, 2026 3:00PM - May 19, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Friday 15/5/2026 Start Time: 19:00 CEST End Time: 20:00 CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

May 15, 2026 12:07PM - May 15, 2026 1:00PM CDT
May 15, 2026 5:07PM - May 15, 2026 6:00PM UTC

Description

We are thrilled to announce that CyberFortress is leveling up! We will be upgrading our Las Vegas Datacenter infrastructure to Veeam Backup & Replication v13.01. Maintenance Schedule Date: Wednesday 5/13/2026 Start Time: 1pm ET End Time: 5pm ET Location: Las Vegas Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

US DC 1 Las Vegas

Schedule

May 13, 2026 12:00PM - May 13, 2026 4:00PM CDT
May 13, 2026 5:00PM - May 13, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Tuesday 12/5/2026 Start Time: 17:00 CEST End Time: 23:00 CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

May 12, 2026 10:03AM - May 12, 2026 4:00PM CDT
May 12, 2026 3:03PM - May 12, 2026 9:00PM UTC

Description

We are excited to announce a scheduled upgrade to our infrastructure as we migrate the Netherlands & North American Portal. This move is part of our ongoing commitment to providing a seamless, high-performance experience for all CyberFortress partners and customers. What You Need to Know This migration is a backend optimization designed to improve portal responsiveness and centralize management. Your data remains safe—this maintenance will not impact your existing backups or data protection schedules. Maintenance Window: Tuesday, May 12th 2026 Start Time: 05/12/2026 5:00 PM CDT (5/13/2026 12:00 AM CEST) Expected End Time: 04/12/2026 7:00 PM CDT (5/13/2026 2:00AM CEST) Service Impact: The portal will be inaccessible during this window. However, all backup agents will continue to run as scheduled. Why We Are Making This Move We are constantly evolving to better serve you. By consolidating our infrastructure, we are delivering: Increased Stability: Leveraging our latest global architecture to ensure maximum uptime. Improved Performance: Recent enhancements to our data processing engines mean a faster, more responsive dashboard experience. Centralized Management: Bringing the IE portal into a central location allows our support and engineering teams to provide faster updates and more streamlined service for the entire CyberFortress ecosystem. Next Steps No action is required on your part. Our team will be monitoring the transition closely to ensure a smooth "go-live." We appreciate your continued partnership as we strengthen our global platform. CyberFortress has scheduled a Portal infrastructure migration that is essential to ensure the optimal performance and centralized management of our systems. We thank you for your understanding as we work to improve our infrastructure.

Components

Portals

Locations

KeepItSafe North America Portal, KeepItSafe Netherlands Portal

Schedule

May 12, 2026 5:00PM - May 12, 2026 7:00PM CDT
May 12, 2026 10:00PM - May 13, 2026 12:00AM UTC

Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 8th, 2026, 12:00 PM CDT (April 9th, 2026, 5:00 AM NZST) Scheduled End: May 9th, 2026, 7:00 AM CDT (April 10th, 2026, 12:00 AM NZST) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

Auckland, New Zealand

Schedule

May 8, 2026 12:00PM - May 9, 2026 7:00AM CDT
May 8, 2026 5:00PM - May 9, 2026 12:00PM UTC