Partial Service Disruption
NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, Ireland Datacenter
August 29, 2025 7:51AM CDT
August 29, 2025 12:51PM UTC
[Resolved] We are writing to provide a final update on the recent service interruption. We are very happy to confirm that the issue has been fully resolved and all services are now back to normal.
We sincerely apologize for the significant disruption this has caused to your operations. We understand the impact of any downtime and are truly sorry for the inconvenience and frustration you may have experienced.
We deeply appreciate your patience and understanding as our team worked to resolve this. Thank you for your continued business and for trusting CyberFortress.
August 25, 2025 1:21PM CDT
August 25, 2025 6:21PM UTC
[Monitoring] Service has been restored for the majority of our customers. However, we have identified a small subset of users who are still experiencing issues. Our team is actively working with these customers to apply a workaround to restore their service while we continue to implement a permanent fix.
If you are experiencing any ongoing issues, or if you are uncertain whether you are impacted, please don't hesitate to reach out to our support team. We're here to help.
We appreciate your continued patience and understanding.
August 22, 2025 2:19PM CDT
August 22, 2025 7:19PM UTC
[Monitoring] We are writing to provide a further update on the current service interruption affecting Ahsay.
Our team is still actively working on a permanent solution, but we have made significant progress. We have successfully isolated the issue to a specific group of users and have developed a workaround.
If you are currently experiencing an issue with your Ahsay service, please contact our support team immediately. We will be able to apply the workaround to your account to restore service while we continue to work on a permanent fix.
We sincerely apologize for the inconvenience and appreciate your continued patience.
August 21, 2025 5:13PM CDT
August 21, 2025 10:13PM UTC
[Monitoring] Following the recent fix, we are continuing to monitor the Ahsay service to ensure full stability and performance.
We will provide a final update once we have confirmed that the service is running smoothly and that all issues have been fully resolved.
Thank you again for your patience and understanding.
August 21, 2025 10:48AM CDT
August 21, 2025 3:48PM UTC
[Monitoring] We are writing to provide a further update on the recent service interruption.
While we've continued to see some issues, our team has implemented additional changes that we are confident will resolve the remaining problems. We will continue to monitor the system to ensure full stability.
We believe the issue is now fully resolved, but please do not hesitate to contact our support team if you continue to experience any issues. Your feedback is crucial as we confirm that everything is running as it should.
We sincerely apologize for the extended disruption and appreciate your continued patience.
August 19, 2025 4:48PM CDT
August 19, 2025 9:48PM UTC
[Monitoring] Status changed to Monitoring.
We are pleased to inform you that the fix for the certificate issue has been successfully implemented. The Ahsay service is now back online.
Our team will continue to monitor the server to ensure full stability and performance.
Please let us know if you continue to experience any issues. Your feedback is important, and it will help us ensure everything is running as it should.
The CyberFortress Team
We sincerely apologize for the disruption and thank you for your patience and understanding.
August 19, 2025 9:48AM CDT
August 19, 2025 2:48PM UTC
[Identified] We are writing to provide a status update on the current service interruption affecting backup services in Ireland (IE) and the Netherlands (NL).
Our team has identified that the issue is related to a certificate problem, and we are actively working on implementing a solution.
Resolving this is our highest priority, and our technical team is working diligently to restore normal service as quickly as possible.
At this time, we do not have an estimated time of resolution. However, we will provide further updates as soon as additional information becomes available.
We sincerely apologize for the inconvenience and disruption this has caused. We greatly appreciate your patience and understanding as we work toward a resolution.
The CyberFortress Team
August 18, 2025 10:59AM CDT
August 18, 2025 3:59PM UTC
[Investigating] We are currently investigating a connectivity issue impacting a subset of backup customers located in Ireland (IE) and the Netherlands (NL). This may result in failed backups and error messages indicating an inability to connect to the backup server. Not all customers are affected.
Our Technical Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
If you are experiencing issues or are unsure if you are affected, you can contact us at support@cyberfortress.com so we can assist you directly.
We appreciate your patience and will continue to share updates as we learn more.
