Description

CyberFortress will have a data center maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details Start Time: Monday, [12/8/25] - 8:00 AM CST Expected End Time: Monday, [12/8/25] - 9:00 AM CST This maintenance is for a critical upgrade to our FileCloud environment Impact Assessment The downtime for this specific upgrade is expected to be minimal (less than 1 hour). While we are targeting no disruption, we are allowing for one hour maximum to complete the migration. During the maintenance window, there is a potential for service interruption as we cut over to the new system. Following the cutover, due to the significant version change in the platform, there is a possibility that some features may temporarily break. Our team will be on standby to address these immediately. We understand that downtime can be inconvenient, and we have carefully chosen this early Monday morning slot to quickly implement the necessary performance enhancements. Our team will be on standby to ensure a smooth transition and address any concerns you may have. If you have any questions or need further assistance, feel free to reach out to us. Thank you for your understanding and cooperation as we continue to improve our infrastructure.

Components

Portals, FileCloud

Locations

FILECLOUD Portal, Oslo/Norway Data Center

Schedule

December 8, 2025 8:00AM - December 8, 2025 9:00AM CST
December 8, 2025 2:00PM - December 8, 2025 3:00PM UTC

Description

CyberFortress will have a data center maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details: Start Time: 5/12/2025 - 3:00 PM CEST Expected End Time: 7/12/2025 - 11:00 PM CEST This will only affect a small amount of users. If your O365 backup do not run over this weekend, feel free to reach out to our support team. We understand that downtime can be inconvenient, so we've carefully chosen the weekend to minimize any impact on your daily operations. Our team will be on standby to ensure a smooth transition and address any concerns you may have. This maintenance window is expected to last through the weekend, concluding Sunday afternoon. During the maintenance window, Veeam O365 jobs will be unable to run, restores will also be unavailable, and any jobs running will be interrupted, but will restart once the maintenance is completed. And again, If you have any questions or need further assistance, feel free to reach out to us. Thank you for your understanding and cooperation as we continue to improve our infrastructure.

Components

SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam

Schedule

December 5, 2025 10:00AM - December 7, 2025 4:00PM CST
December 5, 2025 4:00PM - December 7, 2025 10:00PM UTC

Description

Dear Valued Customer, We are writing to inform you that a prior communication regarding the completion of the planned relocation of our datacenter in Norway was sent in error. The maintenance window was accidentally closed, and we sincerely apologize for this miscommunication and any confusion it may have caused. The essential datacenter relocation is still ongoing and is designed to enhance the long-term resilience and capacity of our infrastructure. Please review the critical details regarding this change below: Relocation Details Move Date: The datacenter move is scheduled to occur on Tuesday, November 12, 2025. Duration: The entire relocation process is expected to be completed within one day. Service Impact Window: We anticipate a period of service unavailability during this window: Start: 3:00 AM CET on November 12, 2025 End: 6:00 PM CET on November 12, 2025 (This is a planned 15-hour window for the migration.) No Action Required A critical aspect of this move is ensuring minimal disruption to your integration points. Therefore, we want to confirm that: No IP Changes: All existing IP addresses will remain the same. No DNS Changes: All DNS settings will be maintained. Customer Action: No changes or updates are needed on your side. We appreciate your understanding as we undertake this necessary upgrade. We will work diligently to complete the move as quickly as possible and restore full service. Should you have any immediate questions or concerns, please contact your account representative or our support team. Sincerely, The CyberFortressTeam

Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, FileCloud, Asigra Backup, Rapid Recovery, Ahsay Backup

Locations

Oslo/Norway Data Center, Norway Data Center, KeepItSafe Norway Portal

Schedule

November 12, 2025 12:40PM - November 12, 2025 9:00PM CST
November 12, 2025 6:40PM - November 13, 2025 3:00AM UTC

Description

Dear Valued Customer, We are writing to inform you of a planned relocation of our datacenter in Norway. This essential move is designed to enhance the long-term resilience and capacity of our infrastructure. Please review the critical details regarding this change below: Relocation Details Move Date: The datacenter move is scheduled to occur on Tuesday, November 12, 2025. Duration: The entire relocation process is expected to be completed within one day. Service Impact Window: We anticipate a period of service unavailability during this window: Start: 3:00 AM CET on November 12, 2025 End: 6:00 PM CET on November 12, 2025 (This is a planned 15-hour window for the migration.) No Action Required A critical aspect of this move is ensuring minimal disruption to your integration points. Therefore, we want to confirm that: No IP Changes: All existing IP addresses will remain the same. No DNS Changes: All DNS settings will be maintained. Customer Action: No changes or updates are needed on your side. We appreciate your understanding as we undertake this necessary upgrade. We will work diligently to complete the move as quickly as possible and restore full service. Should you have any immediate questions or concerns, please contact your account representative or our support team. Sincerely, The CyberFortressTeam

Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, FileCloud, Asigra Backup, Rapid Recovery, Ahsay Backup

Locations

FILECLOUD Portal, Oslo/Norway Data Center, Norway Data Center, KeepItSafe Norway Portal

Schedule

November 11, 2025 9:00PM - November 12, 2025 12:20PM CST
November 12, 2025 3:00AM - November 12, 2025 6:20PM UTC