Active Incident and Maintenance

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Active Incidents

0

Active Maintenances

4

Incidents Last 30 Days

We continuously monitor our products and services. Any issues will be posted here.
Service Alert: Storage Disruption Impacting Some Veeam Cloud Repositories – GRR DatacenterPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Managed Backup - Veeam

Locations

US DC 2 Grand Rapids


October 25, 2026 12:14PM CDT
October 25, 2026 5:14PM UTC
INVESTIGATING

We are currently investigating an infrastructure issue impacting storage in our GRR (Grand Rapids) datacenter, which has caused select Veeam storage volumes to go offline. Impact: Customers with cloud repositories on the affected volumes are unable to run backup or restore jobs at this time. This does not affect all tenants in the GRR datacenter. Affected Services: Veeam Backup Current Status: TechOps is actively working to remediate the underlying disruption and restore connectivity to the impacted volumes. Directly affected clients have been notified. We will provide regular updates as progress is made toward full restoration.

Portals




Operational

Server Backup and Recovery - LiveVault




Operational

Endpoint Backup and Recovery




Operational

Managed Backup - Veeam




Partial Service Disruption

Disaster Recovery - Veeam




Operational

Veeam M365 Backup and Recovery




Operational

FileCloud




Operational

Server Backup and Recovery - Advantage (Vaultlogix)




Operational

Asigra Backup




Planned Maintenance

Rapid Recovery




Operational

Ahsay Backup




Operational

LiveVault Classic




Operational

External Services

Status.io

Wasabi

History (Last 30 days)

Service Alert - Veeam Storage Issues, LAS DatacenterPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Managed Backup - Veeam, Veeam M365 Backup and Recovery


Locations

US DC 1 Las Vegas



October 25, 2026 12:10PM CDT
October 25, 2026 5:10PM UTC
RESOLVED

All affected storage is back online. If you are still having an issue please contact support@cyberfortress .com

October 16, 2026 4:47PM CDT
October 16, 2026 9:47PM UTC
MONITORING

We are writing to provide an update regarding the recent networking issue in our LAS (Las Vegas) datacenter. Status Update: Restoration: The majority of storage units have been successfully brought back online. Backup and restore services for these systems should now be connecting normally. Remaining Issue: All but one storage unit are fully operational. Our team has already directly contacted the specific clients whose systems reside on the remaining offline unit. What you need to know: If you have not received a direct communication from our team regarding this outage, your Veeam storage volumes are back online and your backup/restore services are running as expected. If you are continuing to experience any issues with your backups, please submit a ticket or reach out to our Support Team at support@cyberfortress.com

October 16, 2026 8:57AM CDT
October 16, 2026 1:57PM UTC
INVESTIGATING

We are currently investigating a networking issue impacting storage volumes in our LAS (Las Vegas) datacenter, which has caused certain Veeam storage volumes to go offline. Services Affected: * Veeam Backup * Veeam O365 Backup Our TechOps team is actively working to resolve the network disruption and restore full connectivity. Impact: This issue does not affect all customers in the LAS region. Only workloads tied to the affected storage volumes are impacted. Next Steps: If you are experiencing issues with your service, please reach out to our Support Team by opening a ticket or contacting support through your account portal. We will provide updates as more information becomes available.
Maintenance Window - Veeam Backup & Replication, Thursday 10/22/2026 - Grand Rapids DatacenterPlanned Maintenance

Description

We will be performing scheduled operations maintenance within our Grand Rapids Datacenter to optimize system performance and ensure long-term platform stability. Affected Services: - Veeam Backup - Veeam Replication - Veeam Office 365 Backups Maintenance Details: Date: Thursday 10/22/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, backup and restore operations as well as connectivity to CyberFortress Cloud Resources will be interrupted. Veeam Backups, Replications and Veeam Office 365 backups will be unable to run during this window. No action is required on your part. Any backup jobs in progress when maintenance begins will be interrupted, but will automatically resume once the operations are complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery


Locations

US DC 2 Grand Rapids


Schedule

October 22, 2026 8:00AM - October 22, 2026 4:00PM CDT
October 22, 2026 1:00PM - October 22, 2026 9:00PM UTC


October 22, 2026 4:19PM CDT
October 22, 2026 9:19PM UTC
UPDATE

Good news! The scheduled maintenance for our backup infrastructure has been successfully completed. All systems are fully operational. Backup and restore operations, have been completely restored. We truly appreciate your patience, cooperation, and support while we completed this update.

October 22, 2026 10:28AM CDT
October 22, 2026 3:28PM UTC
UPDATE

Scheduled Maintenance is starting
Maintenance Window - Veeam Backup & Replication, Wednesday 10/21/2026 - Las Vegas DatacenterPlanned Maintenance

Description

We will be performing scheduled operations maintenance within our Las Vegas Datacenter to optimize system performance and ensure long-term platform stability. Affected Services: - Veeam Backup - Veeam Replication - Veeam Office 365 Backups Maintenance Details: Date: Wednesday 10/21/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Las Vegas During this maintenance window, backup and restore operations as well as connectivity to CyberFortress Cloud Resources will be interrupted. Veeam Backups, Replications and Veeam Office 365 backups will be unable to run during this window. No action is required on your part. Any backup jobs in progress when maintenance begins will be interrupted, but will automatically resume once the operations are complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery


Locations

US DC 1 Las Vegas


Schedule

October 21, 2026 8:00AM - October 21, 2026 5:00PM CDT
October 21, 2026 1:00PM - October 21, 2026 10:00PM UTC


October 21, 2026 1:28PM CDT
October 21, 2026 6:28PM UTC
UPDATE

Good news! The scheduled maintenance for our backup infrastructure has been successfully completed. All systems are fully operational. Backup and restore operations, have been completely restored. We truly appreciate your patience, cooperation, and support while we completed this update.

October 21, 2026 8:35AM CDT
October 21, 2026 1:35PM UTC
UPDATE

Scheduled Maintenance Starting
Service Alert: Portal Access Unavailable for LiveVault, Classic and MobilePlus ProductsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Portals


Locations

LiveVault Classic Portal, LiveVault Service Portal



October 10, 2026 1:22PM CDT
October 10, 2026 6:22PM UTC
RESOLVED

Access to the frontend portals for LiveVault LiveVault Classic LiveVault MobilePlus Have been fully restored. All systems have been verified and are operating normally. As noted during the event, backend backup operations and vault services remained fully operational and processing backups throughout the outage. Thank you for your patience while we worked with our datacenter team to resolve this issue.

October 10, 2026 12:29PM CDT
October 10, 2026 5:29PM UTC
IDENTIFIED

Update. The issue has been identified and the issue is on its way to a resolution. We will continue to keep you updated as the situation develops.

October 10, 2026 9:38AM CDT
October 10, 2026 2:38PM UTC
INVESTIGATING

We are currently investigating a network connectivity issue affecting backup and recovery Portals hosted out of our Boyers Data Center. Status: Investigating Affected Services: LiveVault LiveVault Classic LiveVault MobilePlus Summary: We are currently experiencing an issue causing the web portals for LiveVault, LiveVault Classic, and LiveVault MobilePlus to be offline. Impact: Customer management and monitoring portals are currently inaccessible. However, backend backup operations and vault services remain fully operational and continue processing backups as scheduled. Next Steps: Our engineering team is actively working with the datacenter provider to identify the root cause and restore portal access as quickly as possible. We will provide updates as new information becomes available.
Maintenance Window - Veeam Backup & Replication, Thursday 10/8/2026 - Grand Rapids Datacenter Planned Maintenance

Description

We will be conducting necessary hardware maintenance at our Grand Rapids Data Center. We expect this to be a 4-hour maintenance window Affected Services: - Veeam Backup - Veeam Office 365 Backups Maintenance Details: Date: Wednesday 10/8/2026 Start Time: 10:00 AM EST End Time: 2:00 PM EST Location: Grand Rapids During this maintenance window, backup and restore operations as well as connectivity to CyberFortress Cloud Resources will be interrupted.. Veeam Backups, and Veeam Office 365 backups will be unable to run during this window. No action is required on your part. Any backup jobs in progress when maintenance begins will be interrupted, but will automatically resume once the operations are complete. We will work diligently to minimize any disruption and ensure a smooth transition. This maintenance is a proactive improvement to enhance the long-term stability and performance of our services.


Components

Managed Backup - Veeam, Veeam M365 Backup and Recovery


Locations

US DC 2 Grand Rapids


Schedule

October 8, 2026 9:00AM - October 8, 2026 1:00PM CDT
October 8, 2026 2:00PM - October 8, 2026 6:00PM UTC


October 8, 2026 9:52AM CDT
October 8, 2026 2:52PM UTC
UPDATE

Good news! The scheduled maintenance of our backup infrastructure has been successfully completed ahead of schedule. All systems are fully operational. Backup and restore operations, have been completely restored. We truly appreciate your patience, cooperation, and support while we completed this essential update. If you experience any issues, our Technical Support team is standing by and ready to assist!

October 8, 2026 9:00AM CDT
October 8, 2026 2:00PM UTC
UPDATE

Scheduled Maintenance is starting
Service Alert : Toronto: Livevault / Ahsay / Asigra are currently downService Disruption

Incident Status

Service Disruption


Components

Portals, Server Backup and Recovery - LiveVault, Asigra Backup, Rapid Recovery, Ahsay Backup, LiveVault Classic


Locations

CAN DC - Mississauga, Asigra CA NOC



October 7, 2026 12:26PM CDT
October 7, 2026 5:26PM UTC
RESOLVED

Resolved - The network carrier issue impacting our Toronto Data Center has been fully resolved, and all backup and recovery services (Livevault, Ahsay, and Asigra) are fully restored and back online. All systems are operating normally, and scheduled backup operations have resumed. We will continue to monitor performance closely.

October 7, 2026 11:17AM CDT
October 7, 2026 4:17PM UTC
IDENTIFIED

Identified - We have identified the root cause of the network issue impacting our Toronto Data Center (Livevault, Ahsay, Asigra). We are actively communicating with both our network carrier and the data center facility team to determine when service will be restored. We will provide another update as soon as service restoration progress is confirmed.

October 7, 2026 10:04AM CDT
October 7, 2026 3:04PM UTC
INVESTIGATING

We are currently investigating a network connectivity issue affecting backup and recovery services hosted out of our Toronto Data Center. Impact: - Livevault - Ahsay - Asigra Preliminary investigation indicates an upstream network carrier issue impacting connectivity to the facility. Engineering teams are actively working with the carrier to isolate and resolve the disruption. Further updates will be posted as soon as new information becomes available.
Current Issue : Toronto: Livevault / Ahsay / Asigra are currently downPlanned Maintenance

Description

We are currently investigating a network connectivity issue affecting backup and recovery services hosted out of our Toronto Data Center. Impact: - Livevault - Ahsay - Asigra Preliminary investigation indicates an upstream network carrier issue impacting connectivity to the facility. Engineering teams are actively working with the carrier to isolate and resolve the disruption. Further updates will be posted as soon as new information becomes available.


Components

Portals, Server Backup and Recovery - LiveVault, Asigra Backup, Rapid Recovery, Ahsay Backup, LiveVault Classic


Locations

CAN DC - Mississauga, Asigra CA NOC


Schedule

October 7, 2026 9:56AM - October 7, 2026 9:56AM CDT
October 7, 2026 2:56PM - October 7, 2026 2:56PM UTC


October 7, 2026 10:02AM CDT
October 7, 2026 3:02PM UTC
UPDATE

incident, not maintenance