Description

As part of our commitment to maintaining a secure and optimal management environment, we will be performing a scheduled system upgrade on our Asigra DS-NOC Portal. Please review the details of the upcoming maintenance window below: Maintenance Window Date: Thursday, June 11, 2026 Start Time: 10:00 AM CDT - 11:00AM CDT Estimated Duration: 1 hour Expected Impact Portal Accessibility: The DS-NOC portal web interface will be temporarily offline during this 1-hour window. Reporting & Management: You will be unable to log into the portal to view backup reports or manage customer accounts (such as adding or removing DS-Clients) while the upgrade is in progress. Important Note: Your actual backup and restore operations are completely unaffected by this maintenance. All automated backups will continue to run exactly as scheduled. Alternative Support During the Window If you require immediate assistance, urgent reporting data, or account adjustments while the portal is offline, our team has full backend access. Please contact our support team directly at [Insert Support Email/Phone Number], and we will gladly pull the information or apply the changes for you. Thank you for your patience and cooperation as we work to upgrade our management systems.

Components

Portals

Locations

Asigra US NOC

Schedule

June 11, 2026 9:00AM - June 11, 2026 10:00AM CDT
June 11, 2026 2:00PM - June 11, 2026 3:00PM UTC

Description

We will be performing a scheduled hotfix maintenance upgrade on our US server environment today, June 10, 2026, from 9:00 AM CDT to 11:00 AM CDT. This routine update is being deployed to transition our infrastructure to software build 14.2.0.10, ensuring optimal system stability and performance. Impact Analysis: During this 2-hour maintenance window, all backup services within the US cluster will experience a service interruption. Backups will be temporarily unavailable while the infrastructure nodes are being updated. User Action Required: None. This is a backend infrastructure update. No manual intervention or configuration changes are required on your part. Thank you for your patience as we complete this system optimization. For real-time updates throughout the window, please continue to monitor this status page.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

June 10, 2026 9:00AM - June 10, 2026 11:00AM CDT
June 10, 2026 2:00PM - June 10, 2026 4:00PM UTC

Description

As part of our commitment to continuous improvement and ensuring the peak performance of your backup environment, we will be conducting a scheduled infrastructure optimization on our Norway DS-System. Please review the details of the upcoming maintenance window below: Maintenance Window Date: Wednesday, June 10, 2026 Start Time: 3:00 PM CEST (15:00 Norway Local Time) / 9:00 AM EDT Estimated Duration: 1 hour Expected Impact Service Availability: There will be a brief service interruption during this 1-hour window. The Norway DS-System environment will be temporarily offline. Backup & Restore Operations: Customers will be unable to perform backup or restore activities while the optimization is underway. Note: Any backup jobs scheduled during this hour will automatically resume or retry according to their normal cycles once the system is fully online. No manual intervention or configuration changes are required on your side. Purpose of Change This targeted maintenance introduces crucial performance enhancements to the environment. These updates are designed to resolve recent latency issues and significantly improve processing speeds and overall system responsiveness for all users. Thank you for your patience as we work to deliver a faster, more robust backup experience.

Components

Asigra Backup

Locations

Norway Data Center

Schedule

June 10, 2026 8:00AM - June 10, 2026 9:00AM CDT
June 10, 2026 1:00PM - June 10, 2026 2:00PM UTC

Description

Maintenance Notice We will be performing a critical infrastructure migration at our Kansas City data center to relocate core hardware clusters. During this window, the US Rapid Recovery Cores will be completely offline and unavailable. Schedule Start Time: Tuesday, June 2nd, 8:00 AM CST End Time: Tuesday, June 2nd, 6:00 PM CST Expected Duration: Up to 10 hours Impacted Services This outage affects the Rapid Recovery Service in the following regions: United States (US) Updates: We will update this status page once the hardware migration is complete and services are fully restored. Thank you for your patience.

Components

Rapid Recovery

Locations

US DC - Kansas City

Schedule

June 2, 2026 8:34AM - June 2, 2026 8:34AM CDT
June 2, 2026 1:34PM - June 2, 2026 1:34PM UTC

Description

Maintenance Notice We will be performing a critical infrastructure migration at our Kansas City data center to relocate core hardware clusters. During this window, the Myclient Web portal will be completely offline and unavailable. Schedule Start Time: Tuesday, June 2nd, 8:00 AM CST End Time: Tuesday, June 2nd, 6:00 PM CST Expected Duration: Up to 10 hours Impacted Regions This outage affects the Myclient Web portal globally across the following regions: United States (US) Canada (CA) Netherlands (NL) United Kingdom (UK) Norway (NO) New Zealand (NZ) Updates: We will update this status page once the hardware migration is complete and services are fully restored. Thank you for your patience.

Components

Portals

Locations

KeepItSafe New Zealand Portal, KeepItSafe Norway Portal, KeepItSafe North America Portal, KeepItSafe Netherlands Portal, KeepItSafe Ireland Portal

Schedule

June 2, 2026 8:00AM - June 2, 2026 6:00PM CDT
June 2, 2026 1:00PM - June 2, 2026 11:00PM UTC

Description

To ensure the continued reliability and performance of our storage infrastructure, we will be performing a scheduled data server migration within our datacenter. Schedule & Impact While we move our data vault to a high-performance environment, please be aware of the following service window: Date: Thursday, May 28, 2026 Time: 9:00 AM CEST – 6:00 PM CEST Service Impact: Backups and Data Restores will be unavailable. What This Means for You *** Online Portal: You will still be able to log in to the online portal to manage settings or view account information. *** Data Tasks: Any backup jobs scheduled during this window will remain queued. We recommend rescheduling any critical data tasks outside of this nine-hour block. *** Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. We appreciate your patience as we upgrade our infrastructure to better serve your data needs. If you have any questions regarding this move, please contact our support team at support@cyberfortress.com

Components

Server Backup and Recovery - LiveVault

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

May 28, 2026 2:00AM - May 28, 2026 11:00AM CDT
May 28, 2026 7:00AM - May 28, 2026 4:00PM UTC

Description

To ensure you have access to the absolute latest in data protection technology, we will be upgrading our Netherlands Datacenter infrastructure to Veeam Backup & Replication v13.01. Maintenance Schedule Date: Tuesday 28/5/2026 Start Time: 18:00 CEST End Time: 22:00 CEST Location: Netherlands Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. We are committed to making this transition as smooth as possible. This proactive upgrade is part of our ongoing mission to provide you with the most secure and high-performing backup experience on the planet. Thank you for being a valued CyberFortress partner!

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

May 28, 2026 11:06AM - May 28, 2026 4:00PM CDT
May 28, 2026 4:06PM - May 28, 2026 9:00PM UTC

Description

We are performing a major upgrade to our core Asigra infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 28th, 2026, 8:00 AM CDT Scheduled End: May 28th, 2026, 1:00 PM CDT During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

May 28, 2026 8:00AM - May 28, 2026 1:00PM CDT
May 28, 2026 1:00PM - May 28, 2026 6:00PM UTC

Description

We are performing a major upgrade to our core Asigra infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 27th, 2026, 8:00 AM CDT Scheduled End: May 27th, 2026, 1:00 PM CDT During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

May 27, 2026 8:00AM - May 27, 2026 1:00PM CDT
May 27, 2026 1:00PM - May 27, 2026 6:00PM UTC

Description

We will be applying an essential software patch to our Veeam M365 v8 backup server. This targeted update is designed to improve overall backup reliability. Maintenance Window Start: Wednesday, May 27, 2026 – 12:00 PM ET End: Wednesday, May 27, 2026 – 2:00 PM ET What this means for you: ** Service Interruption: Both backup and restore operations will be temporarily unavailable at times during this 2-hour window. ** Active Jobs: Any backup jobs currently running at noon will be interrupted. No action is required on your part—these jobs will automatically restart once the patching process is complete. We appreciate your patience and cooperation as we maintain our systems to ensure your data remains securely protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 1 Las Vegas

Schedule

May 27, 2026 11:00AM - May 27, 2026 1:00PM CDT
May 27, 2026 4:00PM - May 27, 2026 6:00PM UTC

Description

We are performing a major upgrade to our core Asigra infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 26th, 2026, 8:00 AM CDT Scheduled End: May 26th, 2026, 1:00 PM CDT During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

May 26, 2026 8:00AM - May 26, 2026 1:00PM CDT
May 26, 2026 1:00PM - May 26, 2026 6:00PM UTC

Description

Scheduled ISP network maintenance at our Las Vegas facility. Our upstream provider will be conducting a router firmware upgrade to improve network reliability and performance. ** Affected Systems: System connectivity for the Veeam Customer portal and all Veeam Backup, Replication and O365 Backup services will be unavailable during the outage. Maintenance Schedule: Start Time: Tuesday, May 26, 2026, 03:00 ET End Time: Tuesday, May 26, 2026, 09:00 ET Expected Impact: Intermittent to total loss of connectivity lasting approximately 4 to 5 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk at support@cyberfortress.com

Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 1 Las Vegas, OffsiteDataSync

Schedule

May 26, 2026 2:00AM - May 26, 2026 8:00AM CDT
May 26, 2026 7:00AM - May 26, 2026 1:00PM UTC

Description

We are performing a major upgrade to our core Asigra infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 25th, 2026, 8:00 AM CDT Scheduled End: May 25th, 2026, 1:00 PM CDT During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

May 25, 2026 8:00AM - May 25, 2026 1:00PM CDT
May 25, 2026 1:00PM - May 25, 2026 6:00PM UTC

Description

We are performing a major upgrade to our core Ahsay infrastructure to provide faster backup windows, enhanced security, and improved overall stability. Services will be down between: Scheduled Start: May 23th, 2026, 5:00 AM NZST (May 22nd, 2026, 12:00 PM CDT) Scheduled End: May 23th, 2026, 9:00 PM NZST (May 23rd, 2026, 4:00 AM CDT) During this scheduled maintenance window, affected backup servers will be temporarily taken offline as we migrate data to our modernized environment. Expected Impact: Backup and restore services on the specifically affected servers will be temporarily unavailable during their designated migration times. No action is required from users. All backup configurations, schedules, and historical data will remain completely intact and will seamlessly transition to the upgraded environment. Our Technical Operations team is actively managing this transition to ensure it is as fast and painless as possible. We appreciate your patience as we work to improve your data protection services. We will provide updates here as the infrastructure upgrade progresses.

Components

Ahsay Backup

Locations

Auckland, New Zealand

Schedule

May 22, 2026 12:00PM - May 23, 2026 4:00AM CDT
May 22, 2026 5:00PM - May 23, 2026 9:00AM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Tuesday 21/5/2026 Start Time: 21:30 CEST End Time: 22:30 CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

May 21, 2026 1:30PM - May 21, 2026 2:30PM CDT
May 21, 2026 6:30PM - May 21, 2026 7:30PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Tuesday 5/19/2026 Start Time: 11:00am ET End Time: 5:00pm ET Location: Las Vegas Datacenter What to Expect During the Window: Portal Availability: The management portal will experience intermittent downtime. There will be periods where you cannot log in at all, and times when you can log in but certain sections or data will be temporarily inaccessible. Your Backups are Safe: Please note that this maintenance only affects the portal interface. All automated backup and replication jobs will continue to run exactly as scheduled. Your data protection is completely unaffected. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

May 19, 2026 10:00AM - May 19, 2026 4:00PM CDT
May 19, 2026 3:00PM - May 19, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Friday 15/5/2026 Start Time: 19:00 CEST End Time: 20:00 CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

May 15, 2026 12:07PM - May 15, 2026 1:00PM CDT
May 15, 2026 5:07PM - May 15, 2026 6:00PM UTC