Description

We will be performing scheduled maintenance within our Netherlands Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Tuesday - 4/8/2026 Start Time: 3:00 PM CEST End Time: 11:00 PM CEST Location: Netherlands During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

August 4, 2026 10:00AM - August 4, 2026 4:00PM CDT
August 4, 2026 3:00PM - August 4, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Asigra Customer Portal connected to the Asigra services. Maintenance Details: Date: Tuesday 8/4/2026 Start Time: 1:00pm ET End Time: 2:00pm ET What to Expect During the Window: Portal Availability: The management portal will experience intermittent downtime. There will be periods where you cannot log in at all, and times when you can log in but certain sections or data will be temporarily inaccessible. Your Backups are Safe: Please note that this maintenance only affects the portal interface. All automated backup and replication jobs will continue to run exactly as scheduled. Your data protection is completely unaffected. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

Asigra US NOC

Schedule

August 4, 2026 12:00PM - August 4, 2026 1:00PM CDT
August 4, 2026 5:00PM - August 4, 2026 6:00PM UTC

Description

We will be performing scheduled maintenance within our Cleveland to deploy the latest Windows patches and updates. Maintenance Details: Date: Thursday, 7/30/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Cleveland During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 3 Cleveland

Schedule

July 30, 2026 8:00AM - July 30, 2026 4:00PM CDT
July 30, 2026 1:00PM - July 30, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Wednesday 7/29/2026 Start Time: 2:00 PM ET End Time: 4:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

July 29, 2026 1:00PM - July 29, 2026 3:00PM CDT
July 29, 2026 6:00PM - July 29, 2026 8:00PM UTC

Description

We will be performing scheduled maintenance within our Grand Rapids to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday, 7/29/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids, GRR VCD

Schedule

July 29, 2026 8:00AM - July 29, 2026 4:00PM CDT
July 29, 2026 1:00PM - July 29, 2026 9:00PM UTC

Description

We will be performing scheduled maintenance within our Las Vegas to deploy the latest Windows patches and updates. Maintenance Details: Date: Tuesday, 7/28/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Las Vegas During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 1 Las Vegas, LAS VCD

Schedule

July 28, 2026 9:00AM - July 28, 2026 4:00PM CDT
July 28, 2026 2:00PM - July 28, 2026 9:00PM UTC

Description

Maintenance Overview: Boyers Datacenter Server Relocation Schedule & Impact While we move our data vaults to a high-performance environment, please be aware of the following service window: Date: Tuesday, July 21, 2026 Time: 5:00 AM ET – 5:00 PM ET (12-hour window) Products Affected LiveVault Web Portal LiveVault Classic Web Portal LiveVault MobilePlus Web Portal LiveVault backups and restores in Boyers LiveVault Classic Backups LiveVault MobilePlus Backups Ahsay Backups Asigra Backups Maintenance Overview: Boyers relocation, moving our data vaults to a high-performance environment Expected Impact Backup and Restore operations will be unavailable during this 12-hour window

Components

Portals, Server Backup and Recovery - LiveVault, Asigra Backup, Ahsay Backup, LiveVault Classic

Locations

LiveVault Classic Portal, LiveVault Service Portal, US DC - Boyers

Schedule

July 21, 2026 6:00AM - July 21, 2026 7:00PM CDT
July 21, 2026 11:00AM - July 22, 2026 12:00AM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Thursday 21/7/2026 Start Time: 8:00 PM CEST End Time: 10:00 PM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

July 21, 2026 1:00PM - July 21, 2026 3:00PM CDT
July 21, 2026 6:00PM - July 21, 2026 8:00PM UTC