Description

We will be applying an essential software patch to our Veeam M365 v8 backup server in the Grand Rapid DC. This targeted update is designed to improve overall backup reliability. Maintenance Window Start: Thursday July 16, 2026 – 1:00 PM ET End: Thursday July 16, 2026 – 3:00 PM ET What this means for you: ** Service Interruption: Both backup and restore operations will be temporarily unavailable during this 2-hour window. ** Active Jobs: Any backup jobs currently running at noon will be interrupted. No action is required on your part—these jobs will automatically restart once the patching process is complete. We appreciate your patience and cooperation as we maintain our systems to ensure your data remains securely protected and accessible.

Components

SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

July 16, 2026 12:00PM - July 16, 2026 2:00PM CDT
July 16, 2026 5:00PM - July 16, 2026 7:00PM UTC

Description

We will be performing scheduled network maintenance: Wednesday 7/15/2026 from 1:00 PM to 5:00 PM ET. During this 4-hour window, the following services will experience disruptions: Keepitsafe Ahsay Portal: Entirely unavailable. This just affects the portal, backups will continue to be processed as normal. Livevault: A subset of customers will experience temporary unavailability on primary vaults. Rapid Recovery: US-based servers will be unavailable. Our team will be monitoring the systems closely throughout the maintenance window to restore full service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Components

Portals, Server Backup and Recovery - LiveVault, Rapid Recovery, LiveVault Classic

Locations

US DC - Kansas City, KeepItSafe New Zealand Portal, KeepItSafe Norway Portal, KeepItSafe North America Portal, KeepItSafe Netherlands Portal, KeepItSafe Ireland Portal

Schedule

July 15, 2026 12:00PM - July 15, 2026 4:00PM CDT
July 15, 2026 5:00PM - July 15, 2026 9:00PM UTC

Description

Component(s) Affected: Asigra Backup and Restore Services Scheduled Window: July 14, 2026, 9:00 AM CDT – 10:00 AM CDT Maintenance Overview We are performing a targeted hardware specification upgrade to our core Asigra infrastructure. This necessary adjustment is designed to directly improve our systems, providing you with faster backup windows, enhanced security, and rock-solid stability. Expected Impact During this brief, one-hour maintenance window, backup and restore services on the affected servers will be temporarily unavailable while we actively boost their hardware capabilities. Our Technical Operations team is fully prepared to execute this transition as quickly and seamlessly as possible. We appreciate your patience as we work to supercharge your data protection services. We will post updates to this status page as the maintenance progresses and upon completion.

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

July 14, 2026 9:00AM - July 14, 2026 10:00AM CDT
July 14, 2026 2:00PM - July 14, 2026 3:00PM UTC

Description

Dear Valued Customer, We are performing an urgent but highly beneficial hardware specification upgrade to our core Asigra infrastructure. This targeted adjustment will directly improve our systems to provide you with faster backup windows, enhanced security, and rock-solid stability. Services will be temporarily paused during the following window: Scheduled Start: July 13th, 2026, 2:00 PM CDT Scheduled End: July 13th, 2026, 2:30 PM CDT Expected Impact: Because we are actively boosting the hardware capabilities of these machines, backup and restore services on the affected servers will be temporarily unavailable during this maintenance window. Our Technical Operations team is actively managing this hardware upgrade to ensure it is as quick and seamless as possible. We appreciate your understanding and patience with the brief notice as we work to supercharge your data protection services. We will provide updates here as the enhancements progress. Thank you,

Components

Asigra Backup

Locations

US DC - Boyers

Schedule

July 13, 2026 2:00PM - July 13, 2026 2:30PM CDT
July 13, 2026 7:00PM - July 13, 2026 7:30PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Wednesday 7/1/2026 Start Time: 2:00 PM ET End Time: 4:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

OffsiteDataSync

Schedule

July 1, 2026 1:03PM - July 1, 2026 3:03PM CDT
July 1, 2026 6:03PM - July 1, 2026 8:03PM UTC

Description

We are thrilled to announce that CyberFortress is leveling up! To ensure you have access to the absolute latest in data protection technology, we will be upgrading our Grand Rapids Datacenter infrastructure to Veeam Backup & Replication v13. Maintenance Schedule Date: Tuesday 6/30/2026 Start Time: 9:00am ET End Time: 3:00pm ET Location: Grand Rapids Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. We are committed to making this transition as smooth as possible. This proactive upgrade is part of our ongoing mission to provide you with the most secure and high-performing backup experience on the planet.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

US DC 2 Grand Rapids

Schedule

June 30, 2026 8:00AM - June 30, 2026 2:00PM CDT
June 30, 2026 1:00PM - June 30, 2026 7:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Thursday 30/6/2026 Start Time: 8:00 PM CEST End Time: 10:00 PM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU CyberFortress Veeam

Schedule

June 30, 2026 1:00PM - June 30, 2026 3:00PM CDT
June 30, 2026 6:00PM - June 30, 2026 8:00PM UTC

Description

This is a notification regarding an ISP network maintenance at our Netherlands facility. Our upstream provider will be conducting a maintenance window to resolve issues, improve network reliability and performance. Affected Systems: ** LiveVault ** Ahsay (Keepitsafe). Maintenance Details: Date: Thursday 25/6/2026 Start Time: 10:00PM CEST End Time: 6:00AM CEST Location: Netherlands Datacenter Expected Impact: Intermittent to total loss of connectivity lasting approximately 8 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk.

Components

Server Backup and Recovery - LiveVault, Ahsay Backup

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

June 25, 2026 3:00PM - June 25, 2026 11:00PM CDT
June 25, 2026 8:00PM - June 26, 2026 4:00AM UTC

Description

Hello, We are writing to inform you about a KeepItSafe Backup maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details: Start Time: 6/25/26 12:00 PM CST Expected End Time: 6/25/26 12:30 PM CST Our engineers will be performing maintenance on our Auckland, New Zealand Datacenter. This maintenance window is expected to last approximately 30 minutes. During the maintenance window, KeepItSafe Backups jobs will be unable to run, restores will also be unavailable, and any backup running will be interrupted. We thank you for your understanding as we work to improve our infrastructure.

Components

Ahsay Backup

Locations

Auckland, New Zealand

Schedule

June 25, 2026 12:00PM - June 25, 2026 12:30PM CDT
June 25, 2026 5:00PM - June 25, 2026 5:30PM UTC

Description

Our maintenance window is being extended due to unforeseen technical challenges encountered during the data server migration at our Haarlem Data Center. Our engineering teams are actively working to resolve these issues and fully restore all services as quickly as possible. Current Service Status Restored Services: - Keepitsafe Partner Portal Services Still Affected: - Veeam Replication (Hyper-V only) - Rapid Recovery What This Means for You Service Interruption: Both replication and restore operations for the affected platforms remain temporarily unavailable while we complete the migration. Active Jobs: Any backup or replication jobs attempted during this extended window will be interrupted or delayed. Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. We sincerely apologize for the delay and appreciate your continued patience as we work to upgrade our infrastructure. If you have any urgent questions, please do not hesitate to contact our support team. The CyberFortress Support Team

Components

Disaster Recovery - Veeam, Rapid Recovery

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

June 18, 2026 8:19PM - June 18, 2026 8:19PM CDT
June 19, 2026 1:19AM - June 19, 2026 1:19AM UTC

Description

To ensure the continued reliability and performance of our Netherlands storage infrastructure, we will be performing a scheduled data server migration within our Haarlem data center. Services Affected: * Veeam Replication (Hyper-V only) * Rapid Recovery * Keepitsafe Partner Portal Schedule & Impact While we move our data vaults to a high-performance environment, please be aware of the following service window: Date: Thursday June 18th Time: 4:00 AM CEST – 11:00 PM CEST Service Impact: Replications and Data Restores will be unavailable. What This Means for You - Service Interruption: Both replication and restore operations will be temporarily unavailable during this 2-hour window. - Active Jobs: Any replication jobs currently running at the start will be interrupted. - Action Required: No action is needed on your part. All services will resume automatically once the migration is complete. We appreciate your patience as we upgrade our infrastructure to better serve your data needs. If you have any questions regarding this move, please contact our support team. The Cyberfortress Support Team

Components

Portals, Disaster Recovery - Veeam, Rapid Recovery

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, Keepitsafe Partner Portal

Schedule

June 17, 2026 9:00PM - June 18, 2026 4:00PM CDT
June 18, 2026 2:00AM - June 18, 2026 9:00PM UTC

Description

We will be upgrading our Cleveland Datacenter infrastructure to Veeam Backup & Replication v13. Maintenance Schedule Date: Wednesday 6/17/2026 Start Time: 9am ET End Time: 3pm ET Location: Cleveland Datacenter While we perform this upgrade, please keep the following in mind: ** Temporary Disruptions: You may see brief connectivity gaps to CyberFortress Cloud Resources. ** Job Status: Backup and Replication jobs may pause or fail to initiate during the window. ** Auto-Resume: Don't sweat the small stuff—any interrupted jobs are designed to automatically resume and catch up once the maintenance is complete. We are committed to making this transition as smooth as possible. This proactive upgrade is part of our ongoing mission to provide you with the most secure and high-performing backup experience on the planet. Thank you for being a valued CyberFortress partner!

Components

Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

US DC 3 Cleveland

Schedule

June 17, 2026 8:00AM - June 17, 2026 2:00PM CDT
June 17, 2026 1:00PM - June 17, 2026 7:00PM UTC