Description

This is a notification regarding an ISP network maintenance at our Netherlands facility. Our upstream provider will be conducting a maintenance window to resolve issues, improve network reliability and performance. ** Affected Systems: LiveVault Ahsay (Keepitsafe) Asigra Maintenance Details: Date: Thursday 10/9/2026 Start Time: 11:00PM CEST End Time: 2:00AM CEST Location: Netherlands Datacenter Expected Impact: Intermittent to total loss of connectivity lasting approximately 3 hours. Normal operations will resume immediately following the completion of the upgrade. If you experience any persistent issues outside of this maintenance window, please contact the helpdesk.

Components

Server Backup and Recovery - LiveVault, Asigra Backup, Ahsay Backup

Locations

NL DC 1 AMS Haarlam

Schedule

September 10, 2026 4:00PM - September 10, 2026 7:00PM CDT
September 10, 2026 9:00PM - September 11, 2026 12:00AM UTC

Description

We will be performing scheduled maintenance within our Grand Rapids to deploy the latest Windows patches and updates. Maintenance Details: Date: Thursday 9/10/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

September 10, 2026 8:00AM - September 10, 2026 4:00PM CDT
September 10, 2026 1:00PM - September 10, 2026 9:00PM UTC

Description

We will be performing scheduled maintenance within our Las Vegas to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday 9/9/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Las Vegas During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery

Locations

US DC 1 Las Vegas

Schedule

September 9, 2026 8:00AM - September 9, 2026 4:00PM CDT
September 9, 2026 1:00PM - September 9, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Tuesday 9/8/2026 Start Time: 10:00 AM ET End Time: 6:00 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

US Veeam CyberFortress Portal

Schedule

September 8, 2026 9:00AM - September 8, 2026 5:00PM CDT
September 8, 2026 2:00PM - September 8, 2026 10:00PM UTC

Description

We will be performing scheduled operations maintenance within our Grand Rapids Datacenter to optimize system performance and ensure long-term platform stability. Affected Services: - Veeam Backup - Veeam Replication - Veeam Office 365 Backups Maintenance Details: Date: Thursday - 9/3/2026 Start Time: 9:00 AM EST End Time: 5:00 PM EST Location: Grand Rapids During this maintenance window, backup and restore operations as well as connectivity to CyberFortress Cloud Resources will be interrupted.. Veeam Backups, Replications and Veeam Office 365 backups will be unable to run during this window. No action is required on your part. Any backup jobs in progress when maintenance begins will be interrupted, but will automatically resume once the operations are complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services.

Components

Managed Backup - Veeam, Disaster Recovery - Veeam, Veeam M365 Backup and Recovery

Locations

US DC 2 Grand Rapids

Schedule

September 3, 2026 8:00AM - September 3, 2026 4:00PM CDT
September 3, 2026 1:00PM - September 3, 2026 9:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Tuesday 1/9/2026 Start Time: 4:00 PM CEST End Time: 12:00 AM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU Veeam CyberFortress Portal

Schedule

September 1, 2026 10:00AM - September 1, 2026 6:00PM CDT
September 1, 2026 3:00PM - September 1, 2026 11:00PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Monday 25/8/2026 Start Time: 10:30 PM CEST End Time: 11:30 PM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU Veeam CyberFortress Portal

Schedule

August 25, 2026 3:30PM - August 25, 2026 4:30PM CDT
August 25, 2026 8:30PM - August 25, 2026 9:30PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Monday 8/25/2026 Start Time: 3:30 PM ET End Time: 4:30 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

US Veeam CyberFortress Portal

Schedule

August 25, 2026 2:30PM - August 25, 2026 3:28PM CDT
August 25, 2026 7:30PM - August 25, 2026 8:28PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Netherlands Datacenter. Maintenance Details: Date: Monday 24/8/2026 Start Time: 10:30 PM CEST End Time: 11:30 PM CEST Location: Netherlands Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

EU Veeam CyberFortress Portal

Schedule

August 24, 2026 3:30PM - August 24, 2026 4:30PM CDT
August 24, 2026 8:30PM - August 24, 2026 9:30PM UTC

Description

CyberFortress will be applying a code update to our Veeam Customer Portal connected to the Veeam services in our Las Vegas Datacenter. Maintenance Details: Date: Monday 8/24/2026 Start Time: 3:30 PM ET End Time: 4:30 PM ET Location: Las Vegas Datacenter During this maintenance window, you will not be able to access the Veeam Customer Portal. This will NOT have any effect on the backup or replication jobs. All jobs will continue to run and will not be interrupted. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.

Components

Portals

Locations

US Veeam CyberFortress Portal

Schedule

August 24, 2026 2:30PM - August 24, 2026 3:30PM CDT
August 24, 2026 7:30PM - August 24, 2026 8:30PM UTC

Description

Posting to inform you about a KeepItSafe Backup maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details: Start Time: 8/18/26 9:00 AM ET Expected End Time: 8/18/26 1:00 PM ET Our engineers will be performing maintenance on our Boyer, US Datacenter. This maintenance window is expected to last approximately 4 hours. During the maintenance window, KeepItSafe Backups jobs will be unable to run, restores will also be unavailable, and any backup running will be interrupted. We thank you for your understanding as we work to improve our infrastructure.

Components

Ahsay Backup

Locations

US DC - Boyers

Schedule

August 18, 2026 8:00AM - August 18, 2026 10:00AM CDT
August 18, 2026 1:00PM - August 18, 2026 3:00PM UTC