All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

2

Incidents Last 30 Days

We continuously monitor our products and services. Any issues will be posted here.

Portals




Operational

Server Backup and Recovery - LiveVault




Operational

Endpoint Backup and Recovery




Operational

Managed Backup - Veeam




Operational

Disaster Recovery - Veeam




Operational

SaaS Backup and Recovery




Operational

FileCloud




Operational

Server Backup and Recovery - Advantage (Vaultlogix)




Operational

Asigra Backup




Operational

Rapid Recovery




Operational

Ahsay Backup




Operational

Spectrum Protect




Operational

LiveVault Classic




Operational

External Services

Scheduled Maintenance

Schedule

February 12, 2025 7:00AM - 8:00AM CST
February 12, 2025 1:00PM - 2:00PM UTC

Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

EU Keepitsafe Veeam, NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Description

We will be preforming routine scheduled maintenance in our Netherlands Datacenter. Maintenance Details: * Start Time: Wednesday, 12/2/2025 2:00 PM CET * Expected End Time: Wednesday, 12/2/2025 3:00 PM CET During this maintenance window, you may experience temporary disruptions to backups, restores, and connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times, and any jobs in progress could be interrupted. These jobs will restart automatically once the maintenance is complete. We will do our best to minimize any impact and appreciate your understanding as we work to enhance our services.

History (Last 30 days)

Description

We will be preforming routine scheduled maintenance in our Netherlands Datacenter. Maintenance Details: * Start Time: Wednesday, 05/2/2025 9:00 AM CEST * Expected End Time: Wednesday, 05/2/2025 5:00 PM CEST During this maintenance window, you may experience temporary disruptions to backups, restores, and connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times, and any jobs in progress could be interrupted. These jobs will restart automatically once the maintenance is complete. We will do our best to minimize any impact and appreciate your understanding as we work to enhance our services.


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam


Schedule

February 5, 2025 2:00AM - February 5, 2025 10:00AM CST
February 5, 2025 8:00AM - February 5, 2025 4:00PM UTC



February 5, 2025 10:00AM CST
February 5, 2025 4:00PM UTC
[Update] Scheduled maintenance has completed.

February 5, 2025 2:00AM CST
February 5, 2025 8:00AM UTC
[Update] Scheduled maintenance is starting.

Description

We will be preforming routine scheduled maintenance in our Netherlands Datacenter. Maintenance Details: * Start Time: Tuesday, 04/2/2025 9:00 AM CEST * Expected End Time: Tuesday, 04/2/2025 5:00 PM CEST During this maintenance window, you may experience temporary disruptions to backups, restores, and connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times, and any jobs in progress could be interrupted. These jobs will restart automatically once the maintenance is complete. We will do our best to minimize any impact and appreciate your understanding as we work to enhance our services.


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam


Schedule

February 4, 2025 2:00AM - February 4, 2025 10:00AM CST
February 4, 2025 8:00AM - February 4, 2025 4:00PM UTC



February 4, 2025 10:00AM CST
February 4, 2025 4:00PM UTC
[Update] Scheduled Maintenance has Completed

February 4, 2025 2:00AM CST
February 4, 2025 8:00AM UTC
[Update] Scheduled Maintenance is Starting.

Incident Status

Service Disruption


Components

Ahsay Backup


Locations

Norway Data Center




February 3, 2025 3:44PM CST
February 3, 2025 9:44PM UTC
[Resolved] All Ahsay services in our Datacenter in Norway are back online. Thank you for you patience as we worked through this issue The CyberFortress Team

February 3, 2025 4:18AM CST
February 3, 2025 10:18AM UTC
[Identified] The issue is identified and our TechOps team is working towards a resolution. We will post updates as information changes. Thank you for your patience while we work through the issue. CyberFortress Support (https://status.cyberfortress.com)

February 3, 2025 2:25AM CST
February 3, 2025 8:25AM UTC
[Investigating] Ahsay services in our Datacenter in Norway are currently experiencing service-related issues. This will affect the following services: *Ahsay Our TechOps team is aware of the issue and working towards a resolution. We will post updates as information changes. Thank you for your patience while we work through the issue. CyberFortress Support

Incident Status

Partial Service Disruption


Components

Ahsay Backup


Locations

Ireland Datacenter




January 30, 2025 1:13PM CST
January 30, 2025 7:13PM UTC
[Resolved] All Ahsay services in our Datacenter in Ireland are back online. Thank you for you patience as we worked through this issue The CyberFortress Team

January 30, 2025 8:21AM CST
January 30, 2025 2:21PM UTC
[Identified] some Ahsay services in our Ireland Datacenter in are currently experiencing service-related issues. This will affect the following servers: Ahsay Servers: https://ncloud.keepitsafe.com https://retail2.keepitsafe.ie https://retail3.keepitsafe.ie https://retail1.keepitsafe.ie https://server55.keepitsafe.ie https://server67.keepitsafe.ie Our TechOps team is aware of the issue and working towards a resolution. We will post updates as information changes. Thank you for your patience while we work through the issue. CyberFortress Support

Description

We will be preforming routine scheduled maintenance at the Grand Rapids Datacenter. Maintenance Details: * Start Time: Tuesday, 1/28/2025 8:00 AM ET * Expected End Time: Tuesday, 1/28/2025 5:00 PM ET Throughout the update window, connectivity to CyberFortress Cloud Resources will be temporarily unavailable for Backups. During the maintenance window, Veeam Backups, Replications, and Office 365 jobs will be unable to run, restores will also be unavailable, and any Backup, Replication or Office 365 jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

US DC 2 Grand Rapids


Schedule

January 28, 2025 7:00AM - January 28, 2025 4:00PM CST
January 28, 2025 1:00PM - January 28, 2025 10:00PM UTC



January 28, 2025 4:57PM CST
January 28, 2025 10:57PM UTC
[Update] Scheduled Maintenance has completed

January 28, 2025 8:14AM CST
January 28, 2025 2:14PM UTC
[Update] Scheduled Maintenance Starting

Description

CyberFortress has scheduled a Ahsay maintenance window that is essential to ensure the optimal performance of our systems. This maintenance window may not affect all customers. Maintenance Details: Tuesday: * Start Time: 1/27/2025 11:00 AM CST * Expected End Time: 1/27/2025 5:00 PM CST Our engineers will be performing maintenance on our Boyers Datacenter server infrastructure. This maintenance window is expected to last approximately 6 hour. During the maintenance window, Ahsay Backups will be unable to run, restores will also be unavailable, and any backup jobs running will be interrupted. We thank you for your understanding as we work to improve our infrastructure.


Components

Ahsay Backup


Locations

US DC - Boyers


Schedule

January 27, 2025 11:00AM - January 27, 2025 5:00PM CST
January 27, 2025 5:00PM - January 27, 2025 11:00PM UTC



January 27, 2025 5:00PM CST
January 27, 2025 11:00PM UTC
[Update] Scheduled maintenance is complete.

January 27, 2025 11:00AM CST
January 27, 2025 5:00PM UTC
[Update] Scheduled maintenance is starting.

Description

We will be preforming routine scheduled maintenance at the Las Vegas Datacenter. Maintenance Details: * Start Time: Thursday 1/23/2025 12:00 PM ET * Expected End Time: Thursday 1/23/2025 8:00 PM ET Throughout the update window, connectivity to CyberFortress Cloud Resources will be temporarily unavailable for Backups. During the maintenance window, Veeam Backups, Replications, and Office 365 jobs will be unable to run, restores will also be unavailable, and any Backup, Replication or Office 365 jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

US DC 1 Las Vegas


Schedule

January 23, 2025 11:00AM - January 23, 2025 7:00PM CST
January 23, 2025 5:00PM - January 24, 2025 1:00AM UTC



January 23, 2025 11:20AM CST
January 23, 2025 5:20PM UTC
[Update] This maintenance window has completed.

January 23, 2025 11:00AM CST
January 23, 2025 5:00PM UTC
[Update] Scheduled maintenance is starting

Description

We will be preforming routine scheduled maintenance at the Las Vegas Datacenter. Maintenance Details: * Start Time: Wednesday, 1/22/2025 12:00 PM ET * Expected End Time: Wednesday, 1/22/2025 8:00 PM ET Throughout the update window, connectivity to CyberFortress Cloud Resources will be temporarily unavailable for Backups. During the maintenance window, Veeam Backups, Replications, and Office 365 jobs will be unable to run, restores will also be unavailable, and any backup or replication jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.


Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

US DC 1 Las Vegas, Jungle Disk Control Panel


Schedule

January 22, 2025 11:00AM - January 22, 2025 7:00PM CST
January 22, 2025 5:00PM - January 23, 2025 1:00AM UTC



January 22, 2025 7:00PM CST
January 23, 2025 1:00AM UTC
[Update] Scheduled maintenance has completed.

January 22, 2025 11:00AM CST
January 22, 2025 5:00PM UTC
[Update] Scheduled maintenance is starting

Description

CyberFortress has scheduled a Ahsay maintenance window that is essential to ensure the optimal performance of our systems. This maintenance window may not affect all customers. Maintenance Details: Tuesday: * Start Time: 1/21/2025 11:00 AM CST * Expected End Time: 1/21/2025 4:00 PM CST Our engineers will be performing maintenance on our New Zealand Datacenter server infrastructure. This maintenance window is expected to last approximately 5 hour. During the maintenance window, Ahsay Backups will be unable to run, restores will also be unavailable, and any backup jobs running will be interrupted. We thank you for your understanding as we work to improve our infrastructure.


Components

Portals, Ahsay Backup


Locations

KeepItSafe New Zealand Portal, Auckland, New Zealand


Schedule

January 21, 2025 11:00AM - January 21, 2025 4:00PM CST
January 21, 2025 5:00PM - January 21, 2025 10:00PM UTC



January 21, 2025 4:00PM CST
January 21, 2025 10:00PM UTC
[Update] Scheduled maintenance is complete.

January 21, 2025 11:00AM CST
January 21, 2025 5:00PM UTC
[Update] Scheduled maintenance is starting.

Incident Status

Partial Service Disruption


Components

Ahsay Backup


Locations

Ireland Datacenter




January 13, 2025 3:13AM CST
January 13, 2025 9:13AM UTC
[Resolved] The Keepitsafe Backup service in our Ireland Datacenter is back online. The issue was resolved last friday and backups have run ok throughout the weekend. Thank you for you patience as we worked through this issue The CyberFortress Team

January 9, 2025 6:33AM CST
January 9, 2025 12:33PM UTC
[Identified] Backup services on dataprotect.keepitsafe.ie in Ireland are currently experiencing service-related DNS issues. This will affect the following services: Ahsay Online Backup Our TechOps team is aware of the issue and working towards a resolution. We will post updates as information changes. Thank you for your patience while we work through the issue. CyberFortress Support