Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

2

Incidents Last 30 Days

We continuously monitor our products and services. Any issues will be posted here.

Incident Status

Partial Service Disruption

Components

Portals, Server Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, Server Backup and Recovery - Advantage (Vaultlogix), Rapid Recovery

Locations

US DC 1 Las Vegas, US DC 2 Grand Rapids, US DC 3 Cleveland, LAS VCD, GRR VCD, LiveVault Classic Portal, LiveVault Service Portal, OffsiteDataSync, VaultLogix Advantage Partners, EU Keepitsafe Veeam, NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, US DC - Boyers, US DC - Kansas City, Oslo/Norway Data Center, Norway Data Center, US DC Northborough, MA, CAN DC - Mississauga, Global Switch-TPG-Ultimo, NextDC-Macquarie Park



July 19, 2024 5:16PM CDT
July 19, 2024 10:16PM UTC
[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. Currently the following services in the following locations have been restored and are running normally: LiveVault Services USA Canada Netherlands Australia LiveVault Classic USA Canada Rapid recovery: USA Canada UK Ireland Netherlands Norway Veeam services (Backup, Replication and O365 backups): Amsterdam Denmark Norway USA , Cleveland USA, Grand Rapids USA, Las Vegas USA, Atlanta If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 2:34PM CDT
July 19, 2024 7:34PM UTC
[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. Currently the following services in the following locations have been restored and are running normally: Rapid recovery: USA Canada UK Ireland Netherlands Norway Veeam services (Backup, Replication and O365 backups): Amsterdam Denmark Norway If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 11:00AM CDT
July 19, 2024 4:00PM UTC
[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 9:19AM CDT
July 19, 2024 2:19PM UTC
[Identified] Hello, We want to inform you about a recent issue affecting our services. There have been significant disruptions with CrowdStrike's Windows platform, impacting our service performance. Our team is actively working on restoring full service across our platforms, but this process will take some time. Until all services are fully restored, some backups may not run, and restores may be unavailable. Any jobs that were running or could not run due to this issue are expected to restart once all server functionality is restored. We understand the critical importance of our solutions to your operations and apologize for any inconvenience this may cause. Thank you The CyberFortress Support Team

Portals




Service Disruption

Server Backup and Recovery




Operational

Endpoint Backup and Recovery




Operational

Managed Backup - Veeam




Partial Service Disruption

Disaster Recovery - Veeam




Partial Service Disruption

SaaS Backup and Recovery




Operational

FileCloud




Operational

Server Backup and Recovery - Advantage (Vaultlogix)




Operational

Asigra Backup




Operational

Rapid Recovery




Operational

Keepitsafe Backup




Operational

Spectrum Protect




Operational

LiveVault Classic




Service Disruption

External Services

History (Last 30 days)

Incident Status

Partial Service Disruption


Components

Server Backup and Recovery, Disaster Recovery - Veeam, Server Backup and Recovery - Advantage (Vaultlogix), Rapid Recovery


Locations

US DC 1 Las Vegas, US DC 2 Grand Rapids, US DC 3 Cleveland, NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, US DC - Boyers, US DC - Kansas City, US DC Northborough, MA, CAN DC - Mississauga, Global Switch-TPG-Ultimo, NextDC-Macquarie Park




July 19, 2024 9:20AM CDT
July 19, 2024 2:20PM UTC
[Resolved] We have posted a new Incident message with updates to affected services and locations.

July 19, 2024 2:09AM CDT
July 19, 2024 7:09AM UTC
[Investigating] Notice: Various Services in multiple datacenters are currently experiencing connection issues. This will affect the following services: Veeam Liveault Rapid Recovery Australia VPS TechOps is aware of the issue and is working to restore services, at this time, we do not have a timeframe for restoration of service. As soon as we have updates, we will post them here. Thanks CyberFortress Support Team