Active Incident and Maintenance

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Active Incidents

1

Active Maintenances

1

Incidents Last 30 Days

We continuously monitor our products and services. Any issues will be posted here.
Some Veeam Repositories in the AMS datacenter in The Netherlands are unavailableOperational

Incident Status

Operational

Components

Managed Backup - Veeam

Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam


November 12, 2025 3:32PM CST
November 12, 2025 9:32PM UTC
IDENTIFIED

Update: Our team continues to work directly with the small number of customers impacted by the issue at our Netherlands datacenter. If you have not been contacted by CyberFortress Support, your backups are not affected. We will provide additional updates here if the situation changes.

November 10, 2025 8:59AM CST
November 10, 2025 2:59PM UTC
INVESTIGATING

We have become aware that there may be service impacting issues at our Netherlands datacenter. This may be affecting the following services: Veeam Backups (BaaS Service) Our TechOps team is aware of the issue and working towards a resolution. We will post updates as information changes. This is a NON security impacting event. If you find you are having issues with your Backups, please contact support at support@cyberfortress.com Thank you for your patience while we work through the issue. CyberFortress Support
Maintenance Window - Veeam O365, Friday 5/12/25 through Sunday 7/12/25 - Netherlands DatacenterPlanned Maintenance

Description

CyberFortress will have a data center maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details: Start Time: 5/12/2025 - 3:00 PM CEST Expected End Time: 7/12/2025 - 11:00 PM CEST This will only affect a small amount of users. If your O365 backup do not run over this weekend, feel free to reach out to our support team. We understand that downtime can be inconvenient, so we've carefully chosen the weekend to minimize any impact on your daily operations. Our team will be on standby to ensure a smooth transition and address any concerns you may have. This maintenance window is expected to last through the weekend, concluding Sunday afternoon. During the maintenance window, Veeam O365 jobs will be unable to run, restores will also be unavailable, and any jobs running will be interrupted, but will restart once the maintenance is completed. And again, If you have any questions or need further assistance, feel free to reach out to us. Thank you for your understanding and cooperation as we continue to improve our infrastructure.

Components

SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam

Schedule

December 5, 2025 10:00AM - December 7, 2025 4:00PM CST
December 5, 2025 4:00PM - December 7, 2025 10:00PM UTC


December 5, 2025 10:00AM CST
December 5, 2025 4:00PM UTC
UPDATE

Scheduled maintenance is starting...

Portals




Operational

Server Backup and Recovery - LiveVault




Operational

Endpoint Backup and Recovery




Operational

Managed Backup - Veeam




Operational

Disaster Recovery - Veeam




Operational

SaaS Backup and Recovery




Planned Maintenance

FileCloud




Operational

Server Backup and Recovery - Advantage (Vaultlogix)




Operational

Asigra Backup




Operational

Rapid Recovery




Operational

Ahsay Backup




Operational

Spectrum Protect




Operational

LiveVault Classic




Operational

External Services

Status.io

Wasabi

Scheduled Maintenance

CyberFortress Maintenance Notification: FileCloud UpgradePlanned Maintenance

Schedule

December 8, 2025 8:00AM - 9:00AM CST
December 8, 2025 2:00PM - 3:00PM UTC

Components

Portals, FileCloud

Locations

FILECLOUD Portal, Oslo/Norway Data Center

Description

CyberFortress will have a data center maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details Start Time: Monday, [12/8/25] - 8:00 AM CST Expected End Time: Monday, [12/8/25] - 9:00 AM CST This maintenance is for a critical upgrade to our FileCloud environment Impact Assessment The downtime for this specific upgrade is expected to be minimal (less than 1 hour). While we are targeting no disruption, we are allowing for one hour maximum to complete the migration. During the maintenance window, there is a potential for service interruption as we cut over to the new system. Following the cutover, due to the significant version change in the platform, there is a possibility that some features may temporarily break. Our team will be on standby to address these immediately. We understand that downtime can be inconvenient, and we have carefully chosen this early Monday morning slot to quickly implement the necessary performance enhancements. Our team will be on standby to ensure a smooth transition and address any concerns you may have. If you have any questions or need further assistance, feel free to reach out to us. Thank you for your understanding and cooperation as we continue to improve our infrastructure.

History (Last 30 days)

Re-Opened Maintenance Notification - Norway Datacenter Relocation Still OngoingPlanned Maintenance

Description

Dear Valued Customer, We are writing to inform you that a prior communication regarding the completion of the planned relocation of our datacenter in Norway was sent in error. The maintenance window was accidentally closed, and we sincerely apologize for this miscommunication and any confusion it may have caused. The essential datacenter relocation is still ongoing and is designed to enhance the long-term resilience and capacity of our infrastructure. Please review the critical details regarding this change below: Relocation Details Move Date: The datacenter move is scheduled to occur on Tuesday, November 12, 2025. Duration: The entire relocation process is expected to be completed within one day. Service Impact Window: We anticipate a period of service unavailability during this window: Start: 3:00 AM CET on November 12, 2025 End: 6:00 PM CET on November 12, 2025 (This is a planned 15-hour window for the migration.) No Action Required A critical aspect of this move is ensuring minimal disruption to your integration points. Therefore, we want to confirm that: No IP Changes: All existing IP addresses will remain the same. No DNS Changes: All DNS settings will be maintained. Customer Action: No changes or updates are needed on your side. We appreciate your understanding as we undertake this necessary upgrade. We will work diligently to complete the move as quickly as possible and restore full service. Should you have any immediate questions or concerns, please contact your account representative or our support team. Sincerely, The CyberFortressTeam


Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, FileCloud, Asigra Backup, Rapid Recovery, Ahsay Backup


Locations

Oslo/Norway Data Center, Norway Data Center, KeepItSafe Norway Portal


Schedule

November 12, 2025 12:40PM - November 12, 2025 9:00PM CST
November 12, 2025 6:40PM - November 13, 2025 3:00AM UTC


November 12, 2025 9:00PM CST
November 13, 2025 3:00AM UTC
UPDATE

Scheduled maintenance is complete.

November 12, 2025 12:40PM CST
November 12, 2025 6:40PM UTC
UPDATE

Scheduled maintenance is starting.
Important Notice: Planned Data Center Relocation and Service Impact - NorwayPlanned Maintenance

Description

Dear Valued Customer, We are writing to inform you of a planned relocation of our datacenter in Norway. This essential move is designed to enhance the long-term resilience and capacity of our infrastructure. Please review the critical details regarding this change below: Relocation Details Move Date: The datacenter move is scheduled to occur on Tuesday, November 12, 2025. Duration: The entire relocation process is expected to be completed within one day. Service Impact Window: We anticipate a period of service unavailability during this window: Start: 3:00 AM CET on November 12, 2025 End: 6:00 PM CET on November 12, 2025 (This is a planned 15-hour window for the migration.) No Action Required A critical aspect of this move is ensuring minimal disruption to your integration points. Therefore, we want to confirm that: No IP Changes: All existing IP addresses will remain the same. No DNS Changes: All DNS settings will be maintained. Customer Action: No changes or updates are needed on your side. We appreciate your understanding as we undertake this necessary upgrade. We will work diligently to complete the move as quickly as possible and restore full service. Should you have any immediate questions or concerns, please contact your account representative or our support team. Sincerely, The CyberFortressTeam


Components

Portals, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, FileCloud, Asigra Backup, Rapid Recovery, Ahsay Backup


Locations

FILECLOUD Portal, Oslo/Norway Data Center, Norway Data Center, KeepItSafe Norway Portal


Schedule

November 11, 2025 9:00PM - November 12, 2025 12:20PM CST
November 12, 2025 3:00AM - November 12, 2025 6:20PM UTC


November 12, 2025 8:00PM CST
November 13, 2025 2:00AM UTC
UPDATE

Scheduled maintenance is complete.

November 11, 2025 9:00PM CST
November 12, 2025 3:00AM UTC
UPDATE

Scheduled maintenance is starting.
Maintenance Window - Veeam Backup & Replication, 11/5/2025 - Netherlands Datacenter - Day 2 of 2Planned Maintenance

Description

We will be performing scheduled maintenance within our Netherlands Datacenter to deploy the latest Windows patches and updates. Maintenance Details: Date: Wednesday, 11/5/2025 Start Time: 7:00 AM EST End Time: 2:00 AM EST Location: Netherlands During this maintenance window, you may experience temporary disruptions to backup and restore operations as well as connectivity to CyberFortress Cloud Resources. Veeam Backups, Replications, and Office 365 jobs may be unable to run at certain times. Any jobs in progress could be interrupted but will automatically resume once maintenance is complete. We will work diligently to minimize any disruption and ensure a smooth transition. This upgrade is a proactive improvement to enhance the long-term stability and performance of our services. We appreciate your patience and understanding as we continue to improve your CyberFortress experience.


Components

Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery


Locations

NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam


Schedule

November 5, 2025 9:30AM - November 6, 2025 1:00AM CST
November 5, 2025 3:30PM - November 6, 2025 7:00AM UTC


November 6, 2025 1:00AM CST
November 6, 2025 7:00AM UTC
UPDATE

Scheduled Maintenance has completed

November 5, 2025 9:30AM CST
November 5, 2025 3:30PM UTC
UPDATE

Scheduled Maintenance is Starting