Planned Maintenance In Progress

Updated a few seconds ago

0

Active Incidents

1

Active Maintenances

3

Incidents Last 30 Days

We continuously monitor our products and services. Any issues will be posted here.
Maintenance Window - Veeam O365, Friday 26/7/2024 - Netherlands DatacenterPlanned Maintenance

Description

CyberFortress will have a data center maintenance window that is essential to ensure the optimal performance of our systems. This maintenance window is expected to 3 days, concluding at 6:00 AM CEST on 28/7/2024. This maintenance will also NOT affect all customers. Maintenance Details: Start Time: 26/7/2024 - 2:00 PM CEST Expected End Time: 28/7/2024 - 6:00 AM CEST During the maintenance window, Veeam O365 jobs will be unable to run, restores will also be unavailable, and any jobs running will be interrupted, but will restart once the maintenance is completed. If you have any questions or need further assistance, feel free to reach out to us. support@cyberfortress.com

Components

SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam

Schedule

July 26, 2024 7:00AM - July 27, 2024 11:00PM CDT
July 26, 2024 12:00PM - July 28, 2024 4:00AM UTC


July 26, 2024 7:00AM CDT
July 26, 2024 12:00PM UTC
[Update] Scheduled Maintenance is starting

Portals




Operational

Server Backup and Recovery




Operational

Endpoint Backup and Recovery




Operational

Managed Backup - Veeam




Operational

Disaster Recovery - Veeam




Operational

SaaS Backup and Recovery




Planned Maintenance

FileCloud




Operational

Server Backup and Recovery - Advantage (Vaultlogix)




Operational

Asigra Backup




Operational

Rapid Recovery




Operational

Keepitsafe Backup




Operational

Spectrum Protect




Operational

LiveVault Classic




Service Disruption

External Services

Status.io

Wasabi

Scheduled Maintenance

CyberFortress Maintenance Window - Veeam Backup/Replication/O365, Tuesday 7/30/2024 - Grand Rapids DatacenterPlanned Maintenance

Schedule

July 30, 2024 8:00AM - 4:00PM CDT
July 30, 2024 1:00PM - 9:00PM UTC

Components

Server Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 2 Grand Rapids

Description

CyberFortress has scheduled a Veeam Backup & Replication and Office 365 maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details: * Start Time: 7/30/2024 9:00 AM EST * Expected End Time: 7/30/2024 5:00 PM EST Our engineers will be performing maintenance on our Grand Rapids data center server infrastructure. This maintenance window is expected to last approximately 8 hours. During the maintenance window, Veeam Backups, Replication, and O365 jobs will be unable to run, restores will also be unavailable, and any jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.
CyberFortress Maintenance Window - Veeam Backups, Thursday 8/1/2024 - Cleveland DatacenterPlanned Maintenance

Schedule

August 1, 2024 8:00AM - 4:00PM CDT
August 1, 2024 1:00PM - 9:00PM UTC

Components

Server Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam

Locations

US DC 3 Cleveland

Description

CyberFortress has scheduled a Veeam Backup & Replication and Office 365 maintenance window that is essential to ensure the optimal performance of our systems. Maintenance Details: * Start Time: 8/1/2024 9:00 AM EST * Expected End Time: 8/1/2024 5:00 PM EST Our engineers will be performing maintenance on our Cleveland data center server infrastructure. This maintenance window is expected to last approximately 8 hours. During the maintenance window, Veeam Backups will be unable to run, restores will also be unavailable, and any jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.
CyberFortress Maintenance Window - Veeam Backup/Replication, Tuesday/Wednesday 8/6-8/7/2024 - Las Vegas DatacenterPlanned Maintenance

Schedule

August 6, 2024 10:00AM - 7:00PM CDT
August 6, 2024 3:00PM - 12:00AM UTC

Components

Server Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 1 Las Vegas

Description

CyberFortress has scheduled a Veeam Backup & Replication and Office 365 maintenance window that is essential to ensure the optimal performance of our systems. This maintenance will be conducted over two days and backups will be available to run during the evenings. Maintenance Details: Tuesday: * Start Time: 8/6/2024 11:00 AM EST * Expected End Time: 8/6/2024 8:00 PM EST Wednesday: * Start Time: 8/7/2024 9:00 AM EST * Expected End Time: 8/7/2024 8:00 PM EST Our engineers will be performing maintenance on our LAS VEGAS Data Center server infrastructure. This maintenance window is expected to last approximately 8 hours, each day. During the maintenance window, Veeam Backups and Replication jobs will be unable to run, restores will also be unavailable, and any backup or replication jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.
CyberFortress Maintenance Window - Veeam Backup/Replication, Tuesday/Wednesday 8/6-8/7/2024 - Las Vegas DatacenterPlanned Maintenance

Schedule

August 7, 2024 8:00AM - 7:00PM CDT
August 7, 2024 1:00PM - 12:00AM UTC

Components

Server Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

US DC 1 Las Vegas

Description

CyberFortress has scheduled a Veeam Backup & Replication and Office 365 maintenance window that is essential to ensure the optimal performance of our systems. This maintenance will be conducted over two days and backups will be available to run during the evenings. Maintenance Details: Tuesday: * Start Time: 8/6/2024 11:00 AM EST * Expected End Time: 8/6/2024 8:00 PM EST Wednesday: * Start Time: 8/7/2024 9:00 AM EST * Expected End Time: 8/7/2024 8:00 PM EST Our engineers will be performing maintenance on our LAS VEGAS Data Center server infrastructure. This maintenance window is expected to last approximately 10 hours, each day. During the maintenance window, Veeam Backups and Replication jobs will be unable to run, restores will also be unavailable, and any backup or replication jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.
CyberFortress Maintenance Window - Veeam Backup/Replication, Tuesday/Wednesday 13/8-14/8/2024 - NETHERLANDS DatacenterPlanned Maintenance

Schedule

August 13, 2024 1:00AM - 10:00AM CDT
August 13, 2024 6:00AM - 3:00PM UTC

Components

Server Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam

Description

CyberFortress has scheduled a Veeam Backup & Replication and Office 365 maintenance window that is essential to ensure the optimal performance of our systems. This maintenance will be conducted over two days and backups will be available to run during the evenings. Maintenance Details: Tuesday: * Start Time: 13/8/2024 9:00 AM CEST * Expected End Time: 13/8/2024 5:00 PM CEST Wednesday: * Start Time: 14/8/2024 9:00 AM CEST * Expected End Time: 14/8/2024 5:00 PM CEST Our engineers will be performing maintenance on our NETHERLANDS Data Center server infrastructure. This maintenance window is expected to last approximately 8 hours, each day. During the maintenance window, Veeam Backups and Replication jobs will be unable to run, restores will also be unavailable, and any backup or replication jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.
CyberFortress Maintenance Window - Veeam Backup/Replication, Tuesday/Wednesday 13/8-14/8/2024 - NETHERLANDS DatacenterPlanned Maintenance

Schedule

August 14, 2024 1:00AM - 10:00AM CDT
August 14, 2024 6:00AM - 3:00PM UTC

Components

Server Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

NL DC 1 AMS Haarlam

Description

CyberFortress has scheduled a Veeam Backup & Replication and Office 365 maintenance window that is essential to ensure the optimal performance of our systems. This maintenance will be conducted over two days and backups will be available to run during the evenings. Maintenance Details: Tuesday: * Start Time: 13/8/2024 9:00 AM CEST * Expected End Time: 13/8/2024 5:00 PM CEST Wednesday: * Start Time: 14/8/2024 9:00 AM CEST * Expected End Time: 14/8/2024 5:00 PM CEST Our engineers will be performing maintenance on our NETHERLANDS Data Center server infrastructure. This maintenance window is expected to last approximately 8 hours, each day. During the maintenance window, Veeam Backups and Replication jobs will be unable to run, restores will also be unavailable, and any backup or replication jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure.

History (Last 30 days)

Incident - KeepItSafe Portal in New Zealand is unavailable Service Disruption

Incident Status

Service Disruption


Components

Portals


Locations

KeepItSafe New Zealand Portal



July 24, 2024 9:22AM CDT
July 24, 2024 2:22PM UTC
[Resolved] UPDATE: The issue with the Keepitsafe customer portal in New Zealand have been resolved The following services have been restored: https://portal.keepitsafe.co.nz/ Thank you for your patience while out team resolved the issue. CyberFortress Support

July 22, 2024 10:01AM CDT
July 22, 2024 3:01PM UTC
[Identified] The CyberFortress portal for Keepitsafe services in New Zealand is currently experiencing service-related issues connected to the CloudStrike Incident. This will affect the following portal: https://portal.keepitsafe.co.nz/ Please know that the backups themselves are working, but just the portal itself is not up and running. Our TechOps team is aware of the issue and working towards a resolution. We will post updates as information changes. Thank you for your patience while we work through the issue. CyberFortress Support
CyberFortress Connections issues - Veeam / LiveVault / Rapid Recovery / Australia VPS UpdatedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Portals, Server Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, Server Backup and Recovery - Advantage (Vaultlogix), Rapid Recovery


Locations

US DC 1 Las Vegas, US DC 2 Grand Rapids, US DC 3 Cleveland, LAS VCD, GRR VCD, LiveVault Classic Portal, LiveVault Service Portal, OffsiteDataSync, VaultLogix Advantage Partners, EU Keepitsafe Veeam, NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, US DC - Boyers, US DC - Kansas City, Oslo/Norway Data Center, Norway Data Center, US DC Northborough, MA, CAN DC - Mississauga, Global Switch-TPG-Ultimo, NextDC-Macquarie Park



July 22, 2024 9:53AM CDT
July 22, 2024 2:53PM UTC
[Resolved] UPDATE: Our team has restored all services. If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com Thank you for your patience while our team resolved the issue. CyberFortress Support

July 19, 2024 5:16PM CDT
July 19, 2024 10:16PM UTC
[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. Currently the following services in the following locations have been restored and are running normally: LiveVault Services USA Canada Netherlands Australia LiveVault Classic USA Canada Rapid recovery: USA Canada UK Ireland Netherlands Norway Veeam services (Backup, Replication and O365 backups): Amsterdam Denmark Norway USA , Cleveland USA, Grand Rapids USA, Las Vegas USA, Atlanta If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 2:34PM CDT
July 19, 2024 7:34PM UTC
[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. Currently the following services in the following locations have been restored and are running normally: Rapid recovery: USA Canada UK Ireland Netherlands Norway Veeam services (Backup, Replication and O365 backups): Amsterdam Denmark Norway If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 11:00AM CDT
July 19, 2024 4:00PM UTC
[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 9:19AM CDT
July 19, 2024 2:19PM UTC
[Identified] Hello, We want to inform you about a recent issue affecting our services. There have been significant disruptions with CrowdStrike's Windows platform, impacting our service performance. Our team is actively working on restoring full service across our platforms, but this process will take some time. Until all services are fully restored, some backups may not run, and restores may be unavailable. Any jobs that were running or could not run due to this issue are expected to restart once all server functionality is restored. We understand the critical importance of our solutions to your operations and apologize for any inconvenience this may cause. Thank you The CyberFortress Support Team
CyberFortress Connections issues - Veeam / Liveault / Rapid Recovery / Australia VPSPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Server Backup and Recovery, Disaster Recovery - Veeam, Server Backup and Recovery - Advantage (Vaultlogix), Rapid Recovery


Locations

US DC 1 Las Vegas, US DC 2 Grand Rapids, US DC 3 Cleveland, NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, US DC - Boyers, US DC - Kansas City, US DC Northborough, MA, CAN DC - Mississauga, Global Switch-TPG-Ultimo, NextDC-Macquarie Park



July 19, 2024 9:20AM CDT
July 19, 2024 2:20PM UTC
[Resolved] We have posted a new Incident message with updates to affected services and locations.

July 19, 2024 2:09AM CDT
July 19, 2024 7:09AM UTC
[Investigating] Notice: Various Services in multiple datacenters are currently experiencing connection issues. This will affect the following services: Veeam Liveault Rapid Recovery Australia VPS TechOps is aware of the issue and is working to restore services, at this time, we do not have a timeframe for restoration of service. As soon as we have updates, we will post them here. Thanks CyberFortress Support Team