November 2024

CyberFortress Maintenance Window - Ahsay Backup, Livevault Portal, Livevault Vaults, US Asigra, and LiveVault Classic, Monday 11/4/2024 - Boyers Datacenter

November 5, 2024 12:00AM CST

CyberFortress Maintenance Window - Ahsay Backup, Livevault Portal, Livevault Vaults, US Asigra, and LiveVault Classic, Monday 11/4/2024 - Boyers DatacenterPlanned Maintenance

Description

CyberFortress has scheduled an Ahsay Backup, Livevault Portal, Livevault Vaults, US Asigra, and LiveVault Classic maintenance window that is essential to ensure the optimal performance of our systems. This maintenance window may not affect all customers. Maintenance Details: Monday: * Start Time: 11/04/2024 9:30 PM CST * Expected End Time: 11/05/2024 12:00 AM CST Our engineers will be performing maintenance on our Boyers, PA Data Center server infrastructure. This maintenance window is expected to last approximately 1 hour and 30 minutes. During the maintenance window, Ahsay, Livevault, US Asigra, and LiveVault Classic will be unable to run backups, restores will also be unavailable, and any backup or replication jobs running will be interrupted. Portal access will be unavailable as well. We thank you for your understanding as we work to improve our infrastructure.

Components

Portals, Server Backup and Recovery - LiveVault, Asigra Backup, Ahsay Backup, LiveVault Classic

Locations

LiveVault Classic Portal, LiveVault Service Portal, US DC - Boyers, Asigra NOC Portal

Schedule

November 4, 2024 9:30PM - November 5, 2024 12:00AM CST
November 5, 2024 3:30AM - November 5, 2024 6:00AM UTC

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November 5, 2024 12:00AM CST
November 5, 2024 6:00AM UTC

[Update] Scheduled maintenance is complete.

November 4, 2024 9:30PM CST
November 5, 2024 3:30AM UTC

[Update] Scheduled maintenance is starting.

July 2024

CyberFortress Connections issues - Veeam / LiveVault / Rapid Recovery / Australia VPS Updated

July 22, 2024 9:53AM CDT

CyberFortress Connections issues - Veeam / LiveVault / Rapid Recovery / Australia VPS UpdatedPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Portals, Server Backup and Recovery - LiveVault, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, Server Backup and Recovery - Advantage (Vaultlogix), Rapid Recovery

Locations

US DC 1 Las Vegas, US DC 2 Grand Rapids, US DC 3 Cleveland, LAS VCD, GRR VCD, LiveVault Classic Portal, LiveVault Service Portal, OffsiteDataSync, VaultLogix Advantage Partners, EU Keepitsafe Veeam, NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, US DC - Boyers, US DC - Kansas City, Oslo/Norway Data Center, Norway Data Center, US DC Northborough, MA, CAN DC - Mississauga, Global Switch-TPG-Ultimo, NextDC-Macquarie Park

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July 22, 2024 9:53AM CDT
July 22, 2024 2:53PM UTC

[Resolved] UPDATE: Our team has restored all services. If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com Thank you for your patience while our team resolved the issue. CyberFortress Support

July 19, 2024 5:16PM CDT
July 19, 2024 10:16PM UTC

[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. Currently the following services in the following locations have been restored and are running normally: LiveVault Services USA Canada Netherlands Australia LiveVault Classic USA Canada Rapid recovery: USA Canada UK Ireland Netherlands Norway Veeam services (Backup, Replication and O365 backups): Amsterdam Denmark Norway USA , Cleveland USA, Grand Rapids USA, Las Vegas USA, Atlanta If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 2:34PM CDT
July 19, 2024 7:34PM UTC

[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. Currently the following services in the following locations have been restored and are running normally: Rapid recovery: USA Canada UK Ireland Netherlands Norway Veeam services (Backup, Replication and O365 backups): Amsterdam Denmark Norway If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 11:00AM CDT
July 19, 2024 4:00PM UTC

[Identified] Our team is diligently working to restore all services. While we don't have a precise completion time, progress is being made with more servers coming online and customer traffic increasing. All available resources are dedicated to resolving this issue and we will post more updates as they become available. If you need assistance with a specific issue caused by this incident, please contact our support team at support@cyberfortress.com

July 19, 2024 9:19AM CDT
July 19, 2024 2:19PM UTC

[Identified] Hello, We want to inform you about a recent issue affecting our services. There have been significant disruptions with CrowdStrike's Windows platform, impacting our service performance. Our team is actively working on restoring full service across our platforms, but this process will take some time. Until all services are fully restored, some backups may not run, and restores may be unavailable. Any jobs that were running or could not run due to this issue are expected to restart once all server functionality is restored. We understand the critical importance of our solutions to your operations and apologize for any inconvenience this may cause. Thank you The CyberFortress Support Team

June 2024

Maintenance Window - Livevault / Ahsay / Asigra / Evault - Thursday 6/13/2024 - Boyers Datacenter

June 14, 2024 3:00AM CDT

Maintenance Window - Livevault / Ahsay / Asigra / Evault - Thursday 6/13/2024 - Boyers DatacenterPlanned Maintenance

Description

Maintenance Window - Livevault / Ahsay / Asigra / Evault - Thursday 6/13/2024 - Boyers Datacenter We have a maintenance window occurring that is essential to ensure the optimal performance of our systems. Maintenance Details: * Start Time: 6/13/2024 - 7:00 PM CST * Expected End Time: 6/14/2024 - 03:00 AM CST Services Affected: Livevault Ahsay Asigra Evault Our engineers will be performing maintenance In our Denmark Datacenter. This maintenance window is expected to last approximately 7 Hours. During the maintenance window, backups may be unable to run and restores will also be unavailable. Any jobs running will be interrupted, but will restart once the maintenance is completed. We thank you for your understanding as we work to improve our infrastructure. The CyberFortress Team

Components

Portals, Server Backup and Recovery - LiveVault, Asigra Backup, Ahsay Backup

Locations

KeepItSafe Backup, LiveVault Classic Portal, LiveVault Service Portal, US DC - Boyers

Schedule

June 13, 2024 7:00PM - June 14, 2024 3:00AM CDT
June 14, 2024 12:00AM - June 14, 2024 8:00AM UTC

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June 14, 2024 3:00AM CDT
June 14, 2024 8:00AM UTC

[Update] Scheduled maintenance is complete.

June 13, 2024 7:00PM CDT
June 14, 2024 12:00AM UTC

[Update] Scheduled maintenance is starting.

Scheduled Maintenance Boyers DataCenter

June 6, 2024 5:00PM CDT

Scheduled Maintenance Boyers DataCenterPlanned Maintenance

Description

We will be preforming routine scheduled maintenance on the Boyers Datacenter. Throughout the update window, connectivity to CyberFortress LiveVault, Classic/Evault, Mobile+, Ahsay and Asigra products will be temporarily unavailable for Backups and restores. We thank you for your understanding as we work to improve our infrastructure. CyberFortress Support

Components

Portals, Server Backup and Recovery - LiveVault

Locations

KeepItSafe Backup, LiveVault Classic Portal, LiveVault Service Portal, US DC - Boyers

Schedule

June 6, 2024 6:00AM - June 6, 2024 5:00PM CDT
June 6, 2024 11:00AM - June 6, 2024 10:00PM UTC

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June 6, 2024 5:00PM CDT
June 6, 2024 10:00PM UTC

[Update] Scheduled maintenance is complete.

June 6, 2024 6:00AM CDT
June 6, 2024 11:00AM UTC

[Update] Scheduled maintenance is starting.

October 2023

Maintenance Extended - Office 365 Veeam Backup Patching, Monday 10/23/2023 - Grand Rapids Datacenter

October 23, 2023 2:28PM CDT

Maintenance Extended - Office 365 Veeam Backup Patching, Monday 10/23/2023 - Grand Rapids Datacenter Planned Maintenance

Description

Our Maintenance window has to be extended Currently we are look at a one-hour extension to 1P ET As part of our continuing effort to provide a high-performance environment, we will be performing Veeam patching to our Veeam O365 backup servers. During the maintenance window, Veeam O365 Backups will be unable to run, Restores will be unavailable, and any Backups running will be interrupted, but will restart when the maintenance is completed. We apologize for any inconvenience this may cause and we are committed to delivering a stable, high performance environment for your backups. The Cyberfortress Support Team

Components

Portals, Server Backup and Recovery - LiveVault, Endpoint Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery, FileCloud

Locations

Google Cloud Storage, Rackspace Cloud Files, Amazon S3, US DC 1 Las Vegas, US DC 2 Grand Rapids, US DC 3 Cleveland, Jungle Disk Control Panel, LAS VCD, GRR VCD, Jungle Disk MSP Portal, Jungle Disk Web Access, KeepItSafe Backup, LiveVault Classic Portal, LiveVault Service Portal, OffsiteDataSync, VaultLogix Advantage Partners, EU Keepitsafe Veeam, NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam, US DC - Boyers, US DC - Kansas City, FILECLOUD Portal, Oslo/Norway Data Center, Norway Data Center

Schedule

October 23, 2023 11:10AM - October 23, 2023 12:06PM CDT
October 23, 2023 4:10PM - October 23, 2023 5:06PM UTC

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October 23, 2023 2:28PM CDT
October 23, 2023 7:28PM UTC

[Update] Grand Rapid Maintenance Extended is completed.

October 23, 2023 11:09AM CDT
October 23, 2023 4:09PM UTC

[Update] Maintenance is continuing in Grand Rapids Datacenter.

May 2023

CyberFortress Maintenance - Thursday 25/05/2023 - Cleveland Datacenter

May 25, 2023 11:29AM CDT

CyberFortress Maintenance - Thursday 25/05/2023 - Cleveland DatacenterPlanned Maintenance

Description

We will be performing maintenance work to patch our Veeam servers on Thursday May 25, 2021. We expect that the window will last 3 hours. We thank you for your understanding as we work to improve our infrastructure..

Components

Portals, Server Backup and Recovery - LiveVault, Endpoint Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

Google Cloud Storage, Rackspace Cloud Files, Amazon S3, US DC 1 Las Vegas, US DC 2 Grand Rapids, US DC 3 Cleveland, Jungle Disk Control Panel, LAS VCD, GRR VCD, Jungle Disk MSP Portal, Jungle Disk Web Access, KeepItSafe Backup, LiveVault Classic Portal, LiveVault Service Portal, OffsiteDataSync, VaultLogix Advantage Partners, EU Keepitsafe Veeam, NL DC 1 AMS Haarlam, NL DC 2 AMS Haarlam

Schedule

May 25, 2023 10:00AM - May 25, 2023 1:00PM CDT
May 25, 2023 3:00PM - May 25, 2023 6:00PM UTC

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May 25, 2023 11:29AM CDT
May 25, 2023 4:29PM UTC

[Update] The Cleveland Veeam servers have been successfully patched, the maintenance window is closed. We do appreciate your patience.

May 25, 2023 10:07AM CDT
May 25, 2023 3:07PM UTC

[Update] We will be performing maintenance work to patch our Veeam servers on Thursday May 25, 2021.

Veeam 12 Upgrade Announcement - Thursday 05/04/2023 - Grand Rapids Datacenter

May 4, 2023 5:00PM CDT

Veeam 12 Upgrade Announcement - Thursday 05/04/2023 - Grand Rapids DatacenterPlanned Maintenance

Description

We will be performing the GRAND RAPIDS upgrade of our Veeam Cloud Connect environment to version 12 on Thursday 05/04/2023. As part of our continuing effort to provide a high-performance environment, we will be performing the upgrade of our Veeam platform to version 12, starting at 9:00 am ET until 5:00 pm ET. During the upgrade process, Veeam backups will not be able to run during the upgrade process, restores will be temporarily unavailable and backups running may be interrupted but will restart when the upgrade is completed. We thank you for your understanding as we work to improve our infrastructure.

Components

Portals, Server Backup and Recovery - LiveVault, Endpoint Backup and Recovery, Managed Backup - Veeam, Disaster Recovery - Veeam, SaaS Backup and Recovery

Locations

Google Cloud Storage, Rackspace Cloud Files, Amazon S3, US DC 1 Las Vegas, US DC 2 Grand Rapids, US DC 3 Cleveland, Jungle Disk Control Panel, LAS VCD, GRR VCD, Jungle Disk MSP Portal, Jungle Disk Web Access, KeepItSafe Backup, LiveVault Classic Portal, LiveVault Service Portal, OffsiteDataSync, VaultLogix Advantage Partners

Schedule

May 4, 2023 7:00AM - May 4, 2023 5:00PM CDT
May 4, 2023 12:00PM - May 4, 2023 10:00PM UTC

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May 4, 2023 5:00PM CDT
May 4, 2023 10:00PM UTC

[Update] Our maintenance window for the GRAND RAPIDS upgrade of our Veeam Cloud Connect environment to version 12 is now closed.

May 4, 2023 7:00AM CDT
May 4, 2023 12:00PM UTC

[Update] We will be performing the GRAND RAPIDS upgrade of our Veeam Cloud Connect environment to version 12 on Thursday 05/04/2023.